Senior Lift Service Manager

Winner Recruitment Ltd; Manchester; Vor Ort; GBP 48.000 - 64.000; Vollzeit

Zusammenfassung

Winner Recruitment Ltd is seeking a Service Manager in Middleton, Manchester to lead a busy Service & Repairs department within a lift engineering business. You will manage field engineers, drive maintenance delivery and ensure safety and compliance across daily operations.

The role requires proven management experience in a lift environment, strong organisational skills, and the ability to meet KPIs and SLAs while coordinating with technical and service office teams.

Qualifikationen

• Experience in lift servicing, maintenance and repairs.
• Proven experience managing a team of engineers in a field-based service environment.
• Technical background as Lift Engineer/Technician advantageous.
• Good understanding of LOLER requirements and health and safety standards.
• Experience managing workloads, call-out rotas and engineer performance.
• Familiarity with SLAs, KPIs and service management systems.
• Full UK driving licence.

Aufgaben

• Manage and oversee a team of field-based lift engineers, ensuring workloads are effectively planned and allocated.
• Deliver planned preventive maintenance, reactive breakdowns and repair works.
• Ensure engineers attend call-outs within agreed response times, prioritising emergencies.
• Monitor service delivery, KPIs and SLAs; meet contractual commitments.
• Manage engineer performance, including one-to-ones, appraisals, training and development.
• Coordinate repair works with labour, materials and resources.
• Monitor recurring faults with the technical team to resolve issues.
• Maintain high health and safety standards and safe systems of work.
• Carry out site and vehicle audits and follow up corrective actions.
• Handle customer escalations and complaints professionally.
• Ensure effective communication between office and field operations.
• Deputise for the Service & Repairs Director as required.

Kenntnisse

Team leadership

Planning workloads

Communication skills

Health & safety awareness

Jobbeschreibung

Winner Recruitment Ltd is seeking a Service Manager in Middleton, Manchester to lead a busy Service & Repairs department within a lift engineering business. You will manage field engineers, drive maintenance delivery and ensure safety and compliance across daily operations.

The role requires proven management experience in a lift environment, strong organisational skills, and the ability to meet KPIs and SLAs while coordinating with technical and service office teams.