Service Manager

Winner Recruitment Ltd; Manchester; On-site; GBP 48,000 - 64,000; Full time

Job summary

Winner Recruitment Ltd is seeking a Service Manager in Middleton, Manchester to lead a busy Service & Repairs department within a lift engineering business. You will manage field engineers, drive maintenance delivery and ensure safety and compliance across daily operations.

The role requires proven management experience in a lift environment, strong organisational skills, and the ability to meet KPIs and SLAs while coordinating with technical and service office teams.

Qualifications

• Experience in lift servicing, maintenance and repairs.
• Proven experience managing a team of engineers in a field-based service environment.
• Technical background as Lift Engineer/Technician advantageous.
• Good understanding of LOLER requirements and health and safety standards.
• Experience managing workloads, call-out rotas and engineer performance.
• Familiarity with SLAs, KPIs and service management systems.
• Full UK driving licence.

Responsibilities

• Manage and oversee a team of field-based lift engineers, ensuring workloads are effectively planned and allocated.
• Deliver planned preventive maintenance, reactive breakdowns and repair works.
• Ensure engineers attend call-outs within agreed response times, prioritising emergencies.
• Monitor service delivery, KPIs and SLAs; meet contractual commitments.
• Manage engineer performance, including one-to-ones, appraisals, training and development.
• Coordinate repair works with labour, materials and resources.
• Monitor recurring faults with the technical team to resolve issues.
• Maintain high health and safety standards and safe systems of work.
• Carry out site and vehicle audits and follow up corrective actions.
• Handle customer escalations and complaints professionally.
• Ensure effective communication between office and field operations.
• Deputise for the Service & Repairs Director as required.

Skills

Team leadership

Planning workloads

Communication skills

Health & safety awareness

Job description

Service Manager

Location: Middleton, Manchester

Salary: Competitive, dependent on experience

Job Type: Full-time, Permanent

We are currently recruiting for an experienced Service Manager on behalf of a well-established and growing lift engineering company based in Middleton, Manchester.

This is an excellent opportunity for an individual with a strong background in the lift industry and proven management experience to take responsibility for the day-to-day running of a busy Service & Repairs department.

Working closely with the Service & Repairs Director, you will oversee a team of field-based lift engineers, ensuring planned maintenance, reactive call-outs and repair works are delivered safely, efficiently and to the highest standards.

Key Responsibilities

• Manage and oversee a team of field-based lift engineers, ensuring workloads are effectively planned and allocated.
• Take responsibility for the delivery of planned preventative maintenance, reactive breakdowns and repair works.
• Ensure engineers attend call-outs within agreed response times, prioritising emergency entrapment situations.
• Monitor service delivery, KPIs and SLAs, ensuring contractual commitments are consistently achieved.
• Manage engineer performance, including one-to-ones, appraisals, training and development.
• Coordinate repair works, ensuring the correct labour, materials and resources are in place.
• Monitor recurring faults and work closely with the technical team to ensure issues are resolved effectively.
• Maintain high standards of health and safety, ensuring engineers follow safe systems of work.
• Carry out site and vehicle audits, toolbox talks and follow up on any corrective actions.
• Handle customer escalations and complaints, ensuring issues are resolved professionally and promptly.
• Work closely with the Service Office and Technical teams to ensure effective communication between office and field operations.
• Deputise for the Service & Repairs Director when required, taking responsibility for the operational running of the department.

The Ideal Candidate

• Previous experience within the lift industry, with a strong understanding of lift servicing, maintenance and repairs.
• Proven experience managing a team of engineers, ideally within a field-based service environment.
• A technical background as a Lift Engineer or Technician would be highly advantageous.
• Good understanding of LOLER requirements and lift industry health and safety standards.
• Experience managing workloads, call-out rotas and engineer performance.
• Confident working with SLAs, KPIs and service management systems.
• Strong organisational and communication skills, with the ability to manage competing priorities.
• Commercially aware, with an understanding of labour costs, overtime and repair margins.
• Full UK driving licence.

The Opportunity

This is a fantastic opportunity to join an established lift engineering business in a senior operational position, where you will have the autonomy to make a real difference to service delivery, develop the engineering team and play a key role in the continued success of the department.