Senior Liability Adjuster — Complex Claims Leader (Hybrid)

Emerald Group; Basingstoke; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Emerald Group is seeking a Senior Liability Adjuster in Basingstoke, UK, offering a hybrid work model. The role involves investigation of liability claims, site visits, witness interviews, and producing detailed reports with sound legal reasoning.

You will manage a diverse caseload, maintain records, and act as a key liaison for clients while contributing to QA and audit processes. The ideal candidate has strong experience in EL, PL and product liability, excellent negotiation and communication

Qualifications

• Minimum A-level education or equivalent.
• Degree-level qualification advantageous.
• CII or CILA qualifications desirable but not essential.

Responsibilities

• Claim Investigation including site visits and witness interviews.
• Assess liability, causation, quantum, and policy indemnity.
• Produce high-quality reports with technical and legal reasoning.
• Manage a diverse caseload and meet SLAs, KPIs, regulatory requirements.
• Maintain accurate records using internal systems.
• Manage clients and act as liaison with stakeholders.
• Attend meetings and case reviews, provide technical input and strategic advice.

Skills

Report writing

Negotiation

Communication

Independent work

Client relationship management

Education

A-level education

Degree-level qualification

Tools

Internal systems

Job description

Emerald Group is seeking a Senior Liability Adjuster in Basingstoke, UK, offering a hybrid work model. The role involves investigation of liability claims, site visits, witness interviews, and producing detailed reports with sound legal reasoning.

You will manage a diverse caseload, maintain records, and act as a key liaison for clients while contributing to QA and audit processes. The ideal candidate has strong experience in EL, PL and product liability, excellent negotiation and communication