Senior Liability Adjuster | 30159

Emerald Group Ltd; Basingstoke; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Emerald Group is seeking a Senior Liability Adjuster in Basingstoke, UK, offering a hybrid work model. The role involves investigation of liability claims, site visits, witness interviews, and producing detailed reports with sound legal reasoning.

You will manage a diverse caseload, maintain records, and act as a key liaison for clients while contributing to QA and audit processes. The ideal candidate has strong experience in EL, PL and product liability, excellent negotiation and communication

Qualifications

• Minimum A-level education or equivalent.
• Degree-level qualification advantageous.
• CII or CILA qualifications desirable but not essential.

Responsibilities

• Claim Investigation including site visits and witness interviews.
• Assess liability, causation, quantum, and policy indemnity.
• Produce high-quality reports with technical and legal reasoning.
• Manage a diverse caseload and meet SLAs, KPIs, regulatory requirements.
• Maintain accurate records using internal systems.
• Manage clients and act as liaison with stakeholders.
• Attend meetings and case reviews, provide technical input and strategic advice.

Skills

Report writing

Negotiation

Communication

Independent work

Client relationship management

Education

A-level education

Degree-level qualification

Tools

Internal systems

Job description

Key responsibilities including however, not limited to the following:

• Claim Investigation, conducting site visits and witness interviews to gather factual and documentary evidence.
• Assessing liability, causation, quantum, and policy indemnity on a case-by-case basis.
• Producing high-quality reports with sound technical and legal reasoning.
• Managing a diverse caseload of liability claims and ensuring compliance with SLAs, KPIs, and regulatory requirements.
• Maintaining accurate and timely records using internal systems and platforms.
• Client and Stakeholder Management and acting as a key liaison point for clients.
• Attending meetings and case reviews as required, offering technical input and strategic advice. Assisting with the internal QA and Audit processes.

Qualifications required:

• CII (Chartered Insurance Institute) or CILA (Chartered Institute of Loss Adjusters) qualifications (or working towards them) is highly desirable but not essential.
• Minimum A-level education or equivalent. Degree-level qualification advantageous.
• Valid UK driving licence is essential.

Experience required:

• Significant experience as a Senior / Liability Adjuster, ideally with complex case exposure.
• Strong knowledge of EL, PL, and Product Liability claims.
• Excellent report writing, negotiation, and communication skills.
• Proven ability to manage client relationships effectively.
• Ability to work independently.

SENIOR LIABILITY ADJUSTER | 30159 Uk/Basingstoke, HamHybrid