Senior Liability Adjuster (Remote) – Complex Claims Expert

Emerald Group; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

Emerald Group is seeking a Senior Liability Adjuster to join our growing team. The role involves handling complex liability cases, with a focus on service delivery across the south east and broader areas, and developing client relationships.

The position is permanent with UK remote options, requiring strong report writing, negotiation, and communication skills, and a valid UK driving licence. CII/CILA qualifications are desirable but not essential.

Qualifications

• Minimum A-level education or equivalent.
• Degree-level qualification advantageous.
• Valid UK driving licence is essential.
• Significant experience as a Senior/Liability Adjuster with complex case exposure.
• Strong knowledge of EL, PL, and Product Liability claims.
• Excellent report writing, negotiation, and communication skills.
• Proven ability to manage client relationships effectively.

Responsibilities

• Claim investigation, including site visits and witness interviews.
• Assess liability, causation, quantum, and policy indemnity on a case-by-case basis.
• Produce high-quality reports with sound technical and legal reasoning.
• Manage a diverse caseload of liability claims and meet SLAs, KPIs, and regulatory requirements.
• Maintain accurate records using internal systems and platforms.
• Serve as a liaison for clients and stakeholders; attend meetings and case reviews.
• Support internal QA and audit processes; provide technical input and advice.

Skills

Negotiation

Communication

Report writing

Client relationship management

Education

A-level education or equivalent

Degree-level qualification advantageous

Job description

Emerald Group is seeking a Senior Liability Adjuster to join our growing team. The role involves handling complex liability cases, with a focus on service delivery across the south east and broader areas, and developing client relationships.

The position is permanent with UK remote options, requiring strong report writing, negotiation, and communication skills, and a valid UK driving licence. CII/CILA qualifications are desirable but not essential.