Senior LGPS Pensions Services Lead – Hybrid Role

Positive Employment; England; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Positive Employment is recruiting for a Senior Member Services Officer for our client, a local government organisation based in Wiltshire. The role supports the Member Services Manager with workload management and acts as the first escalation point for LGPS-related queries.

The post holder will perform complex LGPS benefits administration, including retirement, transfer and death benefit calculations, and provide expert advice to members with accuracy and diplomacy.

Qualifications

• PMI Qualification in Pensions Administration (QPA), CIPP Degree in Pensions Administration & Management or equivalent technical qualification.
• Minimum of 5 years’ experience administering a large final salary pension scheme with detailed knowledge of the LGPS Regulations or a similar scheme.
• Significant experience of computerised pension systems, particularly Altair.
• Ability to interpret complex legislation and explain it in simple terms.
• Excellent numerical, communication and interpersonal skills.
• Ability to work quickly and accurately in a pressurised environment.
• Excellent Microsoft Office skills, including Outlook, Word and Excel.
• A strong customer focus with a diplomatic and sensitive approach.
• Previous supervisory experience would be desirable.

Responsibilities

• Act as the first point of contact for escalated pension queries from the team, resolving them or recommending solutions to the Member Services Manager
• Support the Member Services Manager to monitor workflow volumes and reallocate or reprioritise work where needed
• Check and authorise retirement, transfer and death benefit cases, and quality check the work of officers
• Calculate and pay complex retirement benefits, including tax-free cash options and AVCs, and provide retirement and death benefit estimates
• Process death benefits efficiently, providing closure for relatives and avoiding overpayments
• Process complex aggregation and concurrent employment calculations, explaining options to members
• Calculate Club and Non-Club transfers in and out of the Fund, including QROPS transfers, carrying out due diligence checks to prevent pension liberation
• Calculate pension sharing on divorce estimates and implement pension sharing orders
• Investigate complaints and prepare case summaries for review
• Support the review of benefit procedures, documentation and letters on Altair, and help design and deliver team training
• Complete manual calculations for legislative changes not yet updated on the system, and assist with software testing
• Provide cover for the pension enquiry helpdesk and handle complex cases at pension clinics

Skills

Pensions administration

Customer service

Analytical skills

Numerical ability

Education

PMI Qualification in Pensions Administration (QPA)

CIPP Degree in Pensions Administration & Management

Tools

Altair

Microsoft Office (Outlook Word Excel)

Job description

Positive Employment is recruiting for a Senior Member Services Officer for our client, a local government organisation based in Wiltshire. The role supports the Member Services Manager with workload management and acts as the first escalation point for LGPS-related queries.

The post holder will perform complex LGPS benefits administration, including retirement, transfer and death benefit calculations, and provide expert advice to members with accuracy and diplomacy.