Pensions Administration & Change Lead

The Guildhall Northampton; Northampton; On-site; GBP 35,000 - 38,000; Full time

Job summary

West Northamptonshire Council is seeking a Pensions Officer to join the LGPS service. You will administer pension records and benefits, support data quality improvements and respond to member enquiries, while interpreting complex regulations and driving service improvements.

The role focuses on both routine administration and more technical casework, with emphasis on compliance and high-quality customer care within the pensions team.

Qualifications

• Experience in pension administration.
• Ability to interpret and apply complex regulations accurately.
• Strong data quality and backlog handling.
• Clear communication of complex pension matters.

Responsibilities

• Manage a varied portfolio of pension administration work.
• Take ownership of complex, historical and backlog cases.
• Support implementation of legislative and regulatory changes across the service.
• Respond to enquiries from members, pensioners and employers with accurate information.

Skills

Pensions administration

Analytical skills

Attention to detail

Communication skills

Job description

West Northamptonshire Council is seeking a Pensions Officer to join the LGPS service. You will administer pension records and benefits, support data quality improvements and respond to member enquiries, while interpreting complex regulations and driving service improvements.

The role focuses on both routine administration and more technical casework, with emphasis on compliance and high-quality customer care within the pensions team.