Senior Level-3 EUC Engineer - Enterprise IT & Migration

Ekco; Tees Valley; On-site; GBP 52,000 - 72,000; Full time

Job summary

Ekco is seeking an experienced Level 3 EUC Engineer to provide senior support across enterprise devices and applications within a highly regulated GMP environment. You will serve as a technical escalation point, collaborating with cross-functional teams to ensure stability, compliance, and continued operational readiness during migration and deployment activities.

The role requires hands-on expertise with Windows endpoints, SCCM, Citrix/VDI, and ITIL-based processes, supporting large-scale IT

Qualifications

• Proven experience in Level 3 EUC devices and application support within enterprise environments.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Windows-based enterprise applications.
• Experience with large-scale IT migration or transformation programmes.
• Understanding of deployment and packaging processes.
• Experience working in ITIL-based support environments.
• Experience in highly regulated enterprise environments.
• Desirable: GMP IT/OT exposure.

Responsibilities

• Provide Level 3 technical support for enterprise devices and applications across a complex IT environment.
• Develop technical solutions across the EUC landscape.
• Troubleshoot and resolve advanced issues as required by the programme.
• Support application readiness activities related to device migration and transformation projects.
• Investigate application compatibility issues across Windows endpoints.
• Coordinate application testing, validation, and user acceptance activities.
• Support software deployment, packaging, and release management processes.
• Collaborate with EUC, infrastructure, networking, and security teams to resolve cross-functional issues.
• Analyze logs, system behavior, and performance to identify root causes.
• Support ITIL-aligned incident, problem, and change management.
• Maintain technical documentation and knowledge articles.
• Assist with lifecycle management, patching, upgrades, and decommissioning.
• Support deployment scheduling and cutover activities.
• Engage with third-party vendors and application owners for onboarding.
• Ensure applications meet security and operational standards.

Skills

EUC escalation

Troubleshooting

Stakeholder communication

Multi-priority management

Tools

SCCM

Citrix/VDI

Kiosk Mode

Active Directory

Windows 10/11

Job description

Ekco is seeking an experienced Level 3 EUC Engineer to provide senior support across enterprise devices and applications within a highly regulated GMP environment. You will serve as a technical escalation point, collaborating with cross-functional teams to ensure stability, compliance, and continued operational readiness during migration and deployment activities.

The role requires hands-on expertise with Windows endpoints, SCCM, Citrix/VDI, and ITIL-based processes, supporting large-scale IT