3rd Line EUC Support Engineer - Contract Role

GCS; Tees Valley; Vor Ort; GBP 77.000 - 103.000; Vollzeit

Zusammenfassung

GCS is seeking an experienced Level 3 EUC Support Engineer to join a large enterprise transformation and device migration programme in Billingham. The role is onsite five days a week, focusing on keeping business-critical applications and workplace services stable and secure during migration.

You will act as the senior escalation point, working with IT teams to resolve complex issues, design solutions, and support readiness activities for device migrations and app deployment in a regulated

Qualifikationen

• Proven Level 3 EUC/DeskTop Engineering experience in a large IT environment.
• Strong troubleshooting, diagnostic and root-cause analysis skills.
• Experience with Windows-based enterprise applications and endpoint platforms.

Aufgaben

• Provide Level 3 support for enterprise endpoints and applications across a complex IT environment.
• Act as senior escalation point for EUC incidents and deployment issues.
• Design and implement technical solutions across the end-user computing landscape.
• Troubleshoot and resolve advanced application/endpoint issues during migrations.
• Support readiness activities for device migration and workplace transformation projects.
• Coordinate testing, validation and user acceptance activities.
• Support software deployment, packaging, release management and rollout activities.
• Collaborate with EUC, Infrastructure, Networking and Security teams to resolve cross-functional challenges.
• Analyse logs and metrics for root cause analysis.
• Maintain documentation and knowledge base articles.

Kenntnisse

Windows 10/11

Active Directory

SCCM / MECM

Citrix / VDI

Application Packaging

Endpoint Management

Kiosk Mode / Secure configurations

Microsoft 365

Group Policy

Software Deployment

Tools

SCCM tool

Citrix

VDI environments

Jobbeschreibung

Role - 3rd Line EUC Support Engineer

Duration - 6 months with very likely extension

Location - Billingham, onsite 5 days a week

Spec -

We're seeking an experienced Level 3 EUC Engineer to join a large-scale enterprise transformation and device migration programme within a highly regulated pharmaceutical manufacturing environment.

This is a hands-on technical role focused on ensuring business-critical applications, endpoint technologies, and workplace services remain stable, secure, and operational throughout migration and deployment activities. You will act as the senior escalation point for complex technical issues, working across infrastructure, security, deployment, and application teams to support the successful delivery of a major workplace transformation programme.

Key Responsibilities

• Provide Level 3 support for enterprise endpoint devices and applications across a complex IT environment.
• Act as the senior technical escalation point for application and EUC-related incidents.
• Design and implement technical solutions across the end-user computing landscape.
• Troubleshoot and resolve advanced application and endpoint issues.
• Support application readiness activities associated with device migration and workplace transformation projects.
• Investigate and remediate application compatibility issues across Windows environments.
• Coordinate application testing, validation, and user acceptance activities.
• Support software deployment, packaging, release management, and rollout activities.
• Work closely with EUC, Infrastructure, Networking, Security, and Project teams to resolve cross-functional technical challenges.
• Analyse logs, performance metrics, and system behaviour to perform root cause analysis.
• Support incident, problem, change, and release management processes in line with ITIL standards.
• Maintain technical documentation, support procedures, and knowledge base articles.
• Assist with application lifecycle management, upgrades, patching, and decommissioning activities.
• Support migration cutovers and deployment scheduling activities.
• Collaborate with third-party vendors and application owners to ensure successful onboarding and support.
• Ensure enterprise applications comply with organisational security and operational standards.

Required Experience

• Proven experience in a Level 3 EUC, Desktop Engineering, Workplace Technology, or Application Support role.
• Strong troubleshooting, diagnostic, and root cause analysis skills.
• Experience supporting Windows-based enterprise applications and endpoint platforms.
• Experience working on large-scale IT transformation, migration, or deployment programmes.
• Experience with application packaging and deployment processes.
• Strong understanding of ITIL-based support environments.
• Experience working in complex enterprise organisations with multiple stakeholders.
• Ability to manage competing priorities within fast-paced project delivery environments.
• Excellent planning, coordination, and communication skills.

Technical Skills

• Microsoft Windows 10 & Windows 11
• Active Directory
• SCCM / Microsoft Endpoint Configuration Manager
• Citrix and VDI environments
• Application Packaging
• Endpoint Management Technologies
• Kiosk Mode and Secure Device Configurations
• Microsoft 365
• Group Policy
• Software Deployment and Release Management

Desirable Experience

• Experience working within pharmaceutical, biotechnology, life sciences, or other regulated industries.
• Exposure to GMP, GxP, or validated environments.
• Experience supporting device refresh, Windows 11 migration, or large-scale workplace transformation programmes.
• Familiarity with application validation and compliance-driven change controls.
• ITIL Foundation certification.