Level 3 EUC Engineer

QCS Staffing Ltd; York and North Yorkshire; On-site; GBP 83,000 - 111,000; Full time

Job summary

QCS Staffing Ltd is seeking a Level 3 EUC Engineer for a 6-month contract based in York. You will provide senior escalation support for enterprise devices, desktops, and business-critical applications while driving large-scale migration and workplace modernisation projects.

Candidates should have extensive EUC experience in regulated environments, strong ITIL‑aligned service skills, and a background in Citrix/VDI, SCCM, and deployment technologies. Pharma/life sciences exposure is highly valued.

Qualifications

• Proven Level 3 EUC and application support experience in large enterprises.
• Strong troubleshooting, diagnostic and root cause analysis capabilities.
• Experience with ITIL-driven service environments.
• Desirable experience in regulated industries (pharma/life sciences).

Responsibilities

• Provide Level 3 support for enterprise devices and business-critical applications.
• Lead large-scale device migration and workplace modernisation programmes.
• Investigate root causes and coordinate testing, vendor engagement and documentation.
• Ensure compliance with security and operational standards.

Skills

Level 3 EUC support

Troubleshooting

Stakeholder management

ITIL processes

Tools

Windows 10/11

Active Directory

SCCM / Endpoint Configuration Manager

Citrix

VDI environments

Application packaging

Job description

Level 3 EUC Engineer – UK, York – Initial 6-Month Contract – Life Sciences Our client, a global organisation within the pharmaceutical sector, is seeking an experienced Level 3 EUC Engineer to support the delivery of their large-scale CAPEX project based in York. This is an initial 6-month contract offering the opportunity to contribute to a high-impact life sciences programme.

What you’ll deliver:

• Provide Level 3 support for enterprise devices, desktop technologies and business-critical applications, acting as a senior escalation point for complex technical issues.
• Support large-scale device migration and workplace modernisation programmes, including application readiness, compatibility testing, deployment activities and migration cutovers.
• Investigate root causes of application, endpoint and infrastructure‑related issues, working collaboratively with networking, infrastructure, deployment and security teams to deliver technical solutions.
• Coordinate application testing, user acceptance testing, vendor engagement and technical documentation activities while ensuring compliance with organisational security and operational standards.

Experience required:

• Proven experience providing Level 3 EUC and application support within large enterprise environments, with strong troubleshooting, diagnostic and root cause analysis capabilities.
• Hands on experience with Windows 10/11, Active Directory, SCCM / Endpoint Configuration Manager, Citrix and/or VDI environments, application packaging and software deployment technologies.
• Previous involvement in large‑scale IT migration, digital transformation or workplace modernisation programmes, preferably within complex and highly regulated environments.
• Experience operating within ITIL‑driven service environments, with excellent stakeholder management, planning and communication skills.
• Pharmaceutical, biotechnology, life sciences, manufacturing or other regulated industry experience is highly desirable.