Senior Lead Engineer – Complex IT Support & Projects

Checkageek; North Shields; Remote; GBP 60,000 - 75,000; Full time

Job summary

One IT Support Ltd in North Shields is recruiting a Lead Engineer dedicated to handling senior-level escalations and complex client projects. The role focuses on Windows desktop/server expertise, Microsoft 365 administration, and robust networking proficiency.

You will mentor junior engineers, coordinate with the Support Team Leader, and ensure smooth project handovers from scoping to deployment. Travel to client sites across the North East is expected.

Qualifications

• Must have expert Windows desktop and server skills.
• Extensive Microsoft 365 administration.
• Server management (Hyper-V, backups) experience.
• Advanced networking and RDS experience.
• Strong PowerShell skills and full UK driving licence with own vehicle.
• Enhanced DBS check required.

Responsibilities

• Senior escalation point for complex IT support issues.
• Mentor junior engineers and work with the Support Team Leader.
• Manage installations and client projects from scoping to handover.
• Oversee servers, networking, CCTV, AV, telephony and computers.
• Conduct client site visits in the North East.

Skills

Windows desktop admin

Windows server admin

Microsoft 365 admin

Hyper-V

Backups

Networking

RDS experience

PowerShell

UK driving licence

DBS check

Job description

One IT Support Ltd in North Shields is recruiting a Lead Engineer dedicated to handling senior-level escalations and complex client projects. The role focuses on Windows desktop/server expertise, Microsoft 365 administration, and robust networking proficiency.

You will mentor junior engineers, coordinate with the Support Team Leader, and ensure smooth project handovers from scoping to deployment. Travel to client sites across the North East is expected.