Senior It Support Engineer

Viqu Limited; Bedford; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Job summary

Viqu Limited in Bedford is seeking a Senior IT Support Engineer to own second and third line escalations, resolving complex issues end-to-end and addressing recurring problems at source.

You will deliver IT for new site mobilisations, configure networks, manage Microsoft 365, Entra ID, Intune, and maintain Windows Server and Hyper-V, including the transition from SCCM to Intune co-management. Travel to offices and sites is regular.

Qualifications

• Experience managing Windows Server and Microsoft 365 environments.
• Experience with networking across multi-site environments.
• Ability to work with third-party suppliers and handle delivery coordination.

Responsibilities

• Take ownership of second and third line escalations, resolving complex technical issues.
• Deliver IT for new site mobilisations and demobilisations, including connectivity and equipment provisioning.
• Administer Microsoft 365, Exchange Online, Entra ID, Conditional Access and Intune across environments.
• Manage Windows endpoint estate, including imaging, deployment, patching and SCCM to Intune transition.
• Maintain Windows Server and Hyper-V infrastructure, including builds, patching, backup and recovery.
• Support networking across offices and sites (switching, firewalls, wireless, VPNs, site connectivity).
• Contribute to infrastructure projects from scoping to delivery and handover with third-party suppliers.

Skills

Windows Server administration

Microsoft 365 administration

Networking fundamentals

Vendor management

Project/workstream management

Tools

SCCM

Intune

Hyper-V

Entra ID

Exchange Online

Job description

Senior IT Support Engineer
Bedford – Onsite (5 days per week, with regular travel to offices and sites)
£40,000 – £50,000 + £4,000 car allowance

Key Responsibilities of the Senior IT Support Engineer:

• Take ownership of second and third line escalations, resolving complex technical issues through to completion and addressing recurring problems at source.
• Deliver IT for new site mobilisations and demobilisations, including connectivity, network configuration, segmentation and equipment provisioning.
• Administer Microsoft 365, Exchange Online, Entra ID, Conditional Access and Intune across multiple environments.
• Manage the Windows endpoint estate, including imaging, application deployment, patching, compliance and the ongoing transition from SCCM to Intune co-management.
• Maintain Windows Server and Hyper-V infrastructure, covering builds, patching, backup and recovery.
• Support and develop networking across offices and sites, including switching, firewalls, wireless, VPNs and site connectivity.
• Contribute to infrastructure projects from initial scoping through to delivery and handover, working directly with third-party suppliers where required.
• Maintain accurate service desk, asset and technical documentation while sharing knowledge across the wider IT team.

Key Experience Required of the Senior IT Support Engineer:

• Demonstrable experience taking ownership of infrastructure and resolving second and third line issues independently rather than routinely escalating them.
• Strong hands-on experience administering Windows Server and Microsoft 365 environments..
• Solid networking fundamentals with the ability to troubleshoot issues across multi-site environments.
• Comfortable engaging directly with technical suppliers and challenging delivery where necessary.
• Strong organisation and prioritisation skills, with the ability to manage several technical workstreams simultaneously.
• Full UK driving licence and willingness to travel regularly to offices and construction sites.
• Relevant technical certifications are desirable but not essential, and previous construction industry experience is not required.