Senior Key Account Manager - Private Aviation Catering

Dreamlab; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Harri is seeking a commercially driven Senior Key Account Manager to grow its UK private aviation catering business. You’ll manage and expand existing accounts while proactively winning new private jet operators and aviation partners, delivering orders through a high-touch, relationship-led approach.

You will collaborate with customer service, operations and culinary teams to ensure service quality aligns with growth. This role is field-forward, with regular UK travel and in-person engagements.

Qualifications

• Demonstrated success growing existing accounts and winning new business.
• Background in private aviation, catering, premium hospitality or similar.
• Strong relationship-building and closing skills.
• Proactive prospecting and pipeline development.
• Analytical pricing and margin awareness.
• Understanding of service-critical environments in aviation.
• Excellent organization and record-keeping.
• Ability to collaborate across functions (CS, ops, culinary).
• Existing connections with operators and procurement is a plus.
• Willingness to travel across the UK and London area.

Responsibilities

• Grow and retain a portfolio of aviation accounts.
• Build practical account plans with client requirements and growth potential.
• Win new private aviation clients through targeted outreach and meetings.
• Develop relationships with procurement, operations, and cabin crew.
• Maintain regular in-person presence at key locations and events.
• Reactivate dormant or underperforming accounts.
• Turn client feedback into improved service and retention.
• Develop pricing and commercial proposals balancing margin and client needs.
• Maintain CRM records and pipeline visibility.

Skills

Account growth

Commercial experience

Relationship building

Prospecting

Pricing & margins

Aviation service awareness

Organization & follow-through

Cross-functional collaboration

Private aviation knowledge

Willingness to travel

Job description

Harri is seeking a commercially driven Senior Key Account Manager to grow its UK private aviation catering business. You’ll manage and expand existing accounts while proactively winning new private jet operators and aviation partners, delivering orders through a high-touch, relationship-led approach.

You will collaborate with customer service, operations and culinary teams to ensure service quality aligns with growth. This role is field-forward, with regular UK travel and in-person engagements.