Senior Jira ITSM Architect — Remote UK

CPS Group (UK) Limited; West Midlands; Remote; GBP 111,000 - 166,000; Part time

Job summary

CPS Group UK is seeking a Jira ITSM Solution Architect on a contract basis to review and optimise an existing Jira Service Management platform for a major organisation. This role is not greenfield; you will act as a trusted SME ensuring the design is scalable and aligned with ITSM best practices while guiding the delivery team through final implementation stages.

The position is remote (UK) with an initial 3-month scope, inside IR35 via umbrella, starting ASAP.

Qualifications

• Extensive Jira Service Management (JSM) architecture experience.
• Strong Jira Assets/Insight and CMDB design knowledge.
• Proven CMDB maturity assessment and improvement experience.
• Deep ITIL and ITSM best practices understanding.
• Experience implementing Incident, Service Request, Change, and Service Catalogue management.
• Stakeholder management and consulting skills.

Responsibilities

• Review and validate the existing Jira Service Management architecture
• Assess operating model and ITSM alignment
• Conduct architecture and process gap analysis
• Evaluate CMDB maturity, structure and data model
• Review Configuration Item (CI) relationships and governance
• Ensure asset, procurement and lifecycle data integration
• Validate and optimise Incident, Request, Change and Service Catalogue processes
• Review workflows and identify inefficiencies
• Assess integration requirements, APIs and third-party tooling
• Provide architectural assurance and design governance throughout delivery
• Produce remediation recommendations and prioritised improvement plans
• Support successful completion of outstanding platform activities

Skills

JSM architecture

CMDB design

ITIL/ITSM practices

API integrations

Stakeholder management

Tools

Atlassian Jira

Jira Assets/Insight

CMDB tooling

APIs

Job description

CPS Group UK is seeking a Jira ITSM Solution Architect on a contract basis to review and optimise an existing Jira Service Management platform for a major organisation. This role is not greenfield; you will act as a trusted SME ensuring the design is scalable and aligned with ITSM best practices while guiding the delivery team through final implementation stages.

The position is remote (UK) with an initial 3-month scope, inside IR35 via umbrella, starting ASAP.