Remote Jira ITSM Architect - CMDB & ITIL Expert

CPS Group (UK) Limited; United Kingdom; Remote; GBP 111,000 - 166,000; Full time

Job summary

CPS Group (UK) Limited is engaging a Jira ITSM Solution Architect for an initial 3‑month contract (likely extension), with remote UK work and Inside IR35 conditions. The role focuses on reviewing, validating and optimizing the Jira Service Management platform while guiding the delivery team through final implementation stages.

You will enforce ITIL-aligned practices, assess CMDB maturity and integration, and provide architectural governance across the programme.

Qualifications

• Extensive Jira Service Management architecture experience.
• Strong Jira Assets (Insight) and CMDB design expertise.
• Proven CMDB maturity assessment and improvement experience.
• Deep understanding of ITIL/ITSM best practices.
• Experience implementing and optimising Incident, Service Request, Change and Service Catalogue management.
• Experience reviewing and optimising enterprise workflows.
• Knowledge of API-led integrations and third-party tooling.
• Architectural oversight, governance and design assurance.

Responsibilities

• Review and validate the existing Jira Service Management architecture.
• Assess operating model and alignment to ITSM best practices.
• Conduct architecture and process gap analysis.
• Evaluate CMDB maturity, structure and data model.
• Review CI relationships and governance.
• Ensure asset, procurement and lifecycle data are integrated.
• Validate and optimise Incident, Request, Change and Service Catalogue processes.
• Review existing workflows and identify operational inefficiencies.
• Assess integration requirements, APIs and third‑party tooling.
• Provide architectural assurance and design governance throughout delivery.
• Produce remediation recommendations and prioritised improvement plans.
• Support completion of outstanding platform activities.

Skills

Jira Service Management

ITIL/ITSM

Stakeholder management

Architectural governance

API integrations

Education

ITIL certification

Atlassian certifications

Tools

Jira Assets/Insight

CMDB design

APIs & third-party integrations

Job description

CPS Group (UK) Limited is engaging a Jira ITSM Solution Architect for an initial 3‑month contract (likely extension), with remote UK work and Inside IR35 conditions. The role focuses on reviewing, validating and optimizing the Jira Service Management platform while guiding the delivery team through final implementation stages.

You will enforce ITIL-aligned practices, assess CMDB maturity and integration, and provide architectural governance across the programme.