Remote Jira Engineer: ITSM & Automation Expert

CPS Group (UK) Limited; United Kingdom; Remote; GBP 64,000 - 106,000; Full time

Job summary

CPS Group UK is recruiting a Jira Developer / Jira Engineer for a remote UK contract to lead the JSM transformation. You will own the technical delivery, configure workflows, automation, and integrations, turning designs into fully operational ITSM capabilities.

Working with the Solution Architect and Project Manager, you will implement changes, optimise CMDB/Assets, build API integrations, and document technical details while ensuring successful delivery.

Qualifications

• Hands-on Jira Service Management experience.
• Experience configuring Jira workflows, screens, schemes and permissions.
• Experience developing Jira automations and business rules.
• Knowledge of Jira Assets/Insight and CMDB configuration.
• Experience implementing ITSM processes in Jira.
• Strong integrations, APIs and data synchronization.
• Ability to troubleshoot complex technical issues.
• Experience testing platform changes and deployments.
• Familiarity with ITIL-aligned processes.

Responsibilities

• Implement approved Jira Service Management design changes.
• Configure and optimise Jira workflows.
• Develop and enhance automation rules.
• Configure and maintain service catalogues and request forms.
• Deliver CMDB and Jira Assets improvements.
• Build and support integrations with third-party platforms.
• Develop and configure API-based solutions.
• Troubleshoot and resolve platform configuration issues.
• Execute testing, validation and remediation activities.
• Support the delivery of Incident, Request, Change and Service Catalogue capabilities.
• Produce and maintain technical documentation.
• Collaborate closely with architects, stakeholders and project teams to ensure successful delivery.

Skills

Jira JSM

Workflow config

Automation rules

Jira Assets

ITSM in Jira

APIs & Integrations

Testing & deployments

ITIL processes

Troubleshooting

Tools

Jira

Job description

CPS Group UK is recruiting a Jira Developer / Jira Engineer for a remote UK contract to lead the JSM transformation. You will own the technical delivery, configure workflows, automation, and integrations, turning designs into fully operational ITSM capabilities.

Working with the Solution Architect and Project Manager, you will implement changes, optimise CMDB/Assets, build API integrations, and document technical details while ensuring successful delivery.