Jira & ITSM Architect - Hybrid UK Contract

Project Global Limited; England; Hybrid; GBP 92,000 - 129,000; Part time

Job summary

Project Global Limited is seeking a Jira Specialist to join our client’s team in Kent, UK. The role is hybrid, with remote work within the UK and 1-2 days per week in the Kent office. The contract runs for 6+ months starting asap, day rate is market competitive.

You will configure and optimize the Atlassian ecosystem—JSM, Jira Software, Confluence, Insights, and Jira Plans—supporting ITIL-aligned service management, automation, reporting, and governance across the business.

Qualifications

• Experience administering JSM, Jira Software, and Confluence.
• Experience configuring workflows, queues, SLAs, and automation.
• Knowledge of ITIL Incident, Problem, Change and Knowledge Management.

Responsibilities

• Configure and maintain JSM projects, workflows, SLAs, request types, queues, and automation.
• Assist design and maintenance of Atlassian Assets (CMDB) for visibility.
• Develop dashboards, reports, and Jira Plans for insights.
• Integrate Jira with enterprise apps using REST APIs and webhooks.
• Provide platform support, training and governance guidance.

Skills

Jira Service Management

Jira Software

Confluence administration

ITIL processes

Jira REST APIs

Automation rules

Tools

Atlassian Assets/Insight

CMDB

Jira Plans

Job description

Project Global Limited is seeking a Jira Specialist to join our client’s team in Kent, UK. The role is hybrid, with remote work within the UK and 1-2 days per week in the Kent office. The contract runs for 6+ months starting asap, day rate is market competitive.

You will configure and optimize the Atlassian ecosystem—JSM, Jira Software, Confluence, Insights, and Jira Plans—supporting ITIL-aligned service management, automation, reporting, and governance across the business.