Remote Jira Service Management Engineer 6-Month Contract

CPS Group (UK) Ltd; United Kingdom; Remote; GBP 92,000 - 106,000; Full time

Job summary

CPS Group UK is facilitating a Jira Service Management transformation for a large organisation. This hands-on contract role focuses on configuration, development, automation, integrations and platform optimisation to deliver fully operational ITSM capabilities.

You will work with the Solution Architect and Project Manager to translate approved designs into live Jira functionality, configuring workflows, automations, CMDB and API integrations while supporting incident and service catalogue

Qualifications

• Hands-on Jira Service Management (JSM) experience required.
• Configuring Jira workflows, screens, schemes and permissions.
• Developing Jira automations and business rules.
• Knowledge of Jira Assets (Insight) and CMDB configuration.
• Experience implementing ITSM processes within Jira (ITIL-aligned).
• Strong integrations, APIs and data synchronisation experience.
• Troubleshooting complex technical issues in Jira environments.
• Testing platform changes and supporting production deployments.

Responsibilities

• Implement approved Jira Service Management design changes.
• Configure and optimise Jira workflows.
• Develop and enhance automation rules.
• Configure and maintain service catalogs and request forms.
• Deliver CMDB and Jira Assets improvements.
• Build and support integrations with third-party platforms.
• Develop and configure API-based solutions.
• Troubleshoot and resolve platform configuration issues.
• Execute testing, validation and remediation activities.
• Support Incident, Request, Change and Service Catalogue capabilities.
• Produce and maintain technical documentation.
• Collaborate with architects and project teams to ensure delivery.

Job description

CPS Group UK is facilitating a Jira Service Management transformation for a large organisation. This hands-on contract role focuses on configuration, development, automation, integrations and platform optimisation to deliver fully operational ITSM capabilities.

You will work with the Solution Architect and Project Manager to translate approved designs into live Jira functionality, configuring workflows, automations, CMDB and API integrations while supporting incident and service catalogue