Senior ITSM Solutions Architect for Partner Enablement

Healingpartnershipsllc; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

At Atlassian, distributed-first work culture allows you to work from anywhere, including the UK, with virtual onboarding and interviews. We seek a Sr.

Partner Solutions Architect to grow our service management partner ecosystem, enable ITSM/ESM practices, and drive Jira Service Management adoption across partners in a global context. The role combines pre-sales, delivery, and thought leadership, requiring hands-on architectural skills, collaboration with partner teams, product management, and

Qualifications

• Fluency in English and French language is preferred.
• Proven experience interacting with channel partners from pre-sales, consulting, or delivery capacity, and post-sales.
• You are an ITSM/ESM Architect, willing to put hands on keyboard and architect from ref architecture to solutions.
• You share a passion for new ways of working in ITSM/ESM, you ask tough questions that inspire customers to explore changes to their approach to ITSM/ESM.
• Be a creative problem solver who can interpret sophisticated problem statements with the ability to deliver innovative solutions that unlock better ways of working.
• Excel at boiling these down into simple solutions while collaborating with channel partners and sales teams to deliver winning solutions.
• Love to learn, are open to giving and receiving feedback, tolerate failure, love to win, and are passionate about making partners successful.
• Strong familiarity with Atlassian products is desired. Have you reviewed and played with Jira Service Management product?
• You're well versed with common ITSM frameworks (IT4IT, ITIL 4, DevOps) and how they play a crucial role in the evolution of Service Management in enterprise organizations.

Responsibilities

• Work within the Partner Solutions Acceleration team to develop the solution acceleration strategy to grow and accelerate our Service Management partner eco-system.
• Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices through building collateral such as ESM solutions, blueprints, and reference architecture.
• Support ITSM channel partners through various stages of a Deal Cycle from sourcing deals, pre-sales to post-sales, by providing technical expertise and thought leadership that helps partners effectively deliver to customers.
• Partner with Channel teams to develop compelling account strategies, helping Atlassian drive our service management solution (Jira Service Management) within our partner community.
• Contribute to the evolution of practices through resource sharing, feedback loops, etc.
• Partner with product management to identify areas of opportunity to advance Atlassian's product line; be a key source of market feedback into the product organization from channel partners.
• Develop and deliver channel partner technical enablement workshops that drive partner success.
• Chip in on thought leadership, including representing Atlassian at conferences, and partner events.

Skills

English fluency

French fluency

Channel partner experience

ITSM/ESM architect

Jira Service Management

Tools

Jira Service Management

Job description

At Atlassian, distributed-first work culture allows you to work from anywhere, including the UK, with virtual onboarding and interviews. We seek a Sr.

Partner Solutions Architect to grow our service management partner ecosystem, enable ITSM/ESM practices, and drive Jira Service Management adoption across partners in a global context. The role combines pre-sales, delivery, and thought leadership, requiring hands-on architectural skills, collaboration with partner teams, product management, and