Senior IT Technician

Teaching Vacancies; Lowestoft; On-site; GBP 35,000 - 45,000; Full time

Job summary

Teaching Vacancies is seeking a senior IT support post within the IT Support Team. The role reports to the Systems and Network Administrator and involves occasional travel to all campuses.

You will handle complex technical issues, lead second-line support, and contribute to IT projects across the college. You will work closely with the Systems and Network Administrator to maintain high-quality IT services, support classroom technology, and ensure safeguarding compliance.

Qualifications

• Strong analytical and problem-solving skills required.
• Experience providing first and second-line IT support to staff and students.
• Knowledge of Windows desktop and server environments.
• Understanding of networking, IP infrastructure and IT support processes.

Responsibilities

• Provide first and second-line IT support to staff and students.
• Diagnose and resolve hardware, software and network issues.
• Support and maintain network infrastructure, including switches, routers and firewalls.
• Assist with IT projects, equipment deployment and network development.
• Train staff on IT systems and software.

Skills

Analytical thinking

Problem solving

Windows environments

Networking concepts

IT support (1st/2nd line)

Troubleshooting hardware

Project support

Staff training

Education

Level 3 IT qualification or equivalent

Job description

What skills and experience we're looking for

This post will report to the Systems and Network Administrator and will be required to travel to all campuses on occasions. This is a senior post within the IT Support Team and the post holder will be an experienced, technician capable of dealing with complex technical issues and projects. The post holder will work within the IT Team supporting the daily operations of the College as well as providing second line support and completing assigned projects. The post holder will work closely with the Systems and Network Administrator to resolve complex technical issues, support infrastructure projects and maintain a high-quality IT service.

Key requirements include:

• Level 3 IT qualification or equivalent.
• At least four years' experience in a similar IT role.
• Strong analytical and problem-solving skills.
• Knowledge of Windows desktop and server environments.
• Understanding of networking, IP infrastructure and IT support processes.
• Providing first and second-line IT support to staff and students.
• Diagnosing and resolving hardware, software and network issues.
• Supporting and maintaining network infrastructure, including switches, routers and firewalls.
• Assisting with IT projects, equipment deployment and network development.
• Training staff on IT systems and software.
• Producing user guides and supporting the development of junior IT Technicians.
• Ensuring compliance with IT policies, security requirements and service standards.
• Supporting teaching and learning through effective management of classroom technology and IT resources.
• Commitment to Safeguarding

What the college offers its staff

• Free gym and swim membership
• Discounted access to campus salon and restaurant

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.