Senior IT Technician – Education Support Professionals

Education Support Professionals Ltd; Weybridge; Presencial; GBP 32 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary £32,000–£35,000

25 days annual leave + BH

Healthcare cash plan

Free staff lunches

On-site parking

Staff discounts

Resumo da oferta

St George’s Weybridge, a leading independent Catholic day school in Surrey, is recruiting an experienced Senior IT Technician to join its established IT team. The role focuses on hands-on technical support and leadership within a busy school environment.

You’ll provide first and second-line IT support, manage tickets, support Microsoft 365 and mobile devices, and help shape IT service delivery. Prior experience in education and SIMS familiarity are advantageous.

Qualificações

• Substantial experience in a technical support or IT Service Desk environment.
• Strong knowledge of Microsoft 365 and desktop support.
• Experience supporting mobile devices via an MDM platform (Jamf).
• A good understanding of ITIL principles and service management best practice.
• Experience managing IT assets, repairs, deployments and equipment lifecycles.
• The confidence to troubleshoot complex technical issues and support less experienced colleagues.
• Previous experience within education would be advantageous, SIMS familiarity beneficial.

Responsabilidades

• Providing first and second-line IT support across the College and Junior School, including troubleshooting and resolving escalated technical issues.
• Managing and prioritising support tickets using Halo ITSM or a similar service management platform.
• Supporting Microsoft 365, iPads and mobile device management platforms such as Jamf School.
• Assisting with device deployment, configuration, maintenance and replacement.
• Supporting and guiding junior IT colleagues, including ticket allocation and workload prioritisation.
• Developing and improving IT support processes, documentation and asset management procedures.
• Supporting classroom technology, audiovisual equipment and school events.
• Working closely with senior IT colleagues on hardware refresh programmes and equipment planning.

Conhecimentos

Technical support

IT Service Desk

Microsoft 365

MDM Jamf

ITIL

Asset management

Troubleshooting

Communication skills

Ferramentas

Halo ITSM

Jamf School

SIMS

Descrição da oferta de emprego

Education Support Professionals (ESP) are delighted to be working with St George’s Weybridge to recruit an experienced Senior IT Technician to join its established IT team.

St George’s Weybridge is a leading independent, co-educational Catholic day school in Surrey, educating over 1,600 pupils aged 2–18 across its College and Junior School sites.

This is an excellent opportunity for someone who enjoys hands‑on technical support but is also ready to take on greater responsibility, support junior colleagues and help shape how IT services are delivered across a busy school environment.

The Role

As Senior IT Technician, you’ll be a key member of the IT Service Desk team, providing first and second-line support, resolving more complex technical issues and helping to ensure the smooth day‑to‑day running of IT services across St George’s Weybridge.

You’ll also take a leading role in improving support processes, managing equipment lifecycles and helping the wider team deliver a consistent, high‑quality service.

Your responsibilities will include:

• Providing first and second-line IT support across the College and Junior School, including troubleshooting and resolving escalated technical issues.
• Managing and prioritising support tickets using Halo ITSM or a similar service management platform.
• Supporting Microsoft 365, iPads and mobile device management platforms such as Jamf School.
• Assisting with device deployment, configuration, maintenance and replacement.
• Supporting and guiding junior IT colleagues, including ticket allocation and workload prioritisation.
• Developing and improving IT support processes, documentation and asset management procedures.
• Supporting classroom technology, audiovisual equipment and school events.
• Working closely with senior IT colleagues on hardware refresh programmes and equipment planning.

About You

We’re looking for an experienced IT support professional who combines strong technical knowledge with excellent communication skills and a genuine commitment to customer service.

You’ll ideally have:

• Substantial experience in a technical support or IT Service Desk environment.
• Strong knowledge of Microsoft 365 and general desktop support.
• Experience supporting mobile devices through an MDM platform, ideally Jamf.
• A good understanding of ITIL principles and service management best practice.
• Experience managing IT assets, repairs, deployments and equipment lifecycles.
• The confidence to troubleshoot complex technical issues and support less experienced colleagues.
• Excellent organisational skills and the ability to remain calm and professional under pressure.

Previous experience within education would be advantageous, as would familiarity with SIMS, audiovisual systems or a multi‑site IT environment, but these are not essential.

Above all, we’re looking for someone approachable, proactive and comfortable working with a wide range of people, from pupils and teachers to senior school leaders.

What’s on Offer?

Alongside a salary of £32,000–£35,000, St George’s Weybridge offers a supportive working environment and an attractive benefits package, including:

• 25 days’ annual leave plus bank holidays, increasing to 30 days after five years.
• Healthcare cash plan and employee assistance programme.
• Free staff lunches and on‑site parking.
• Staff discounts and potential school fee remission, subject to eligibility.
• Ongoing professional development and training opportunities.

Interested?

If you’re an experienced IT Technician looking for the next step in your career, or you’re already working in a senior support role and would enjoy the variety and responsibility of working at St George’s Weybridge, we’d love to hear from you.