Information Technology Support Specialist

Connecting Education; Bushey; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days holiday per annum

Free parking

Lunch provided

Job summary

Connecting Education is recruiting an on-site ICT Technician for a school in Bushey, Hertfordshire. The role supports a diverse IT team, keeping ICT systems, learning platforms and classroom tech running while assisting with projects and deployments to shape technology use in the school.

You’ll report to the Head of IT, handle first/second-line support, manage devices, accounts and licensing, and set up AV for events, with emphasis on proactive maintenance and user training.

Qualifications

• 2–3 years’ experience in a similar IT support role, ideally in an education setting.
• Strong practical knowledge of AD, GP, DHCP, DNS; good understanding of WSUS, MDT and SCCM.
• Experience with Apple macOS and mobile device management (MDM).
• Good networking knowledge, including TCP/IP and VLANs.

Responsibilities

• Provide first- and second-line ICT support across hardware, software, network and AV.
• Support Windows and Apple macOS devices and manage user accounts across the school’s platforms.
• Keep devices patched and up to date; maintain asset and licensing records.
• Set up AV for assemblies, events and exams.
• Collaborate with Examinations Officer and SENCO to ensure ICT requirements for exam access arrangements.

Skills

Active Directory

Group Policy

DHCP

DNS

WSUS

MDT

SCCM

macOS

MDM

TCP/IP

VLANs

Communication

Training others

Calm under pressure

Education

Microsoft certification

Tools

Windows

Apple macOS

Job description

ICT Technician | School in Bushey | £27-29,000

Connecting Education are recruiting an on-site ICT Technician on behalf of a School in Bushey in Hertforshire.

This is a hands-on, varied role in the school’s IT team. You’ll keep its ICT systems, learning platforms and classroom technology running for staff and pupils. The work goes beyond day-to-day support: you’ll also help the Head of IT with projects, deployments and improvements, so there’s real scope to shape how technology is used across the school.

The role:

You’ll report to the Head of IT and be the first point of contact for ICT issues, giving first- and second-line support across hardware, software, network and AV. Day to day, you’ll support Windows and Apple macOS devices and manage user accounts across the school’s platforms. You’ll also keep devices patched and up to date and maintain accurate asset and licensing records. The role includes setting up AV for assemblies, events and exams. You’ll also work with the Examinations Officer and SENCO so that ICT requirements for exam access arrangements are fully in place.

What we’re looking for:

• 2-3 years’ experience in a similar IT support role, ideally in an education setting


• Strong practical knowledge of Active Directory, Group Policy, DHCP and DNS, with a good understanding of WSUS, MDT and SCCM


• Experience with Apple macOS and mobile device management (MDM)


• Good networking knowledge, including TCP/IP and VLANs


• A confident communicator who’s comfortable training others and explaining technical issues to non-technical users


• Calm under pressure, a team player, and committed to your own professional development


• A Microsoft certification or degree is desirable

The package:

• £27-29,000 per annum depending on experience


• 8am-5pm, Monday to Friday


• 25 days holiday per annum


• Free parking and lunch


• A supportive team with genuine CPD opportunities

This vacancy is being managed by a recruitment partner on behalf of the school.