IT & Systems Technician

Blessed William Howard Catholic School; West Midlands; In loco; GBP 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Blessed William Howard Catholic High School is seeking an IT & Systems Technician to provide proactive, friendly first-line IT support across the school. You will help maintain hardware, software and digital platforms, assisting students, staff and parents while working with the Systems Administrator to ensure reliable technology for teaching and learning.

The role includes managing user accounts (AD, Google Workspace, M365), resolving issues, supporting events and safeguarding the school’s

Competenze

• Experience in a customer-facing technical helpdesk role.
• Good verbal and written communication skills.

Mansioni

• Provide responsive, first-line IT support to students, staff and parents.
• Prioritise and manage helpdesk tickets to minimise disruption to learning.
• Install, maintain and troubleshoot devices, software and digital platforms.
• Manage user accounts and permissions (Active Directory, Google Workspace, Microsoft 365).
• Identify recurring issues and monitor IT systems and services.
• Support audio-visual equipment for events and assemblies.
• Maintain systems documentation and assist with asset management and audits.
• Support safeguarding through monitoring of web-filter alerts and device filtering.

Conoscenze

Customer support

Microsoft 365

Google Workspace

Active Directory

IT security basics

Print-management (PaperCut)

Formazione

GCSE English & Maths

A-Level or equivalent

Strumenti

PaperCut

Windows

Descrizione del lavoro

About the Role

Are you passionate about technology and looking for an opportunity where your skills can make a real difference?

Blessed William Howard Catholic High School is looking for a proactive, approachable and technically confident IT & Systems Technician to join our team.

You will help ensure that our IT systems and digital services operate effectively across the school, providing friendly and responsive first-line support to students, staff and parents. From resolving day-to-day technical issues and managing helpdesk requests to maintaining hardware, software and digital platforms, this is a varied role at the heart of school life.

Working alongside the Systems Administrator and Senior Leadership Team, you will help provide reliable technology that supports high-quality teaching and learning throughout the school.

What You’ll Be Doing

Your responsibilities will include:

• Providing responsive, customer-focused first-line IT support.
• Managing and prioritising helpdesk tickets to minimise disruption to learning.
• Installing, maintaining and troubleshooting devices, hardware, software and digital platforms.
• Managing user accounts, permissions and passwords across systems including Active Directory, Google Workspace and Microsoft 365.
• Identifying and investigating recurring technical issues.
• Monitoring IT systems and services proactively.
• Maintaining accurate systems documentation and assisting with asset management and audits.
• Supporting audio-visual equipment for assemblies, presentations, parents’ evenings, Mass and external events.
• Helping colleagues develop their IT knowledge where recurring support needs are identified.
• Supporting the security, privacy, reliability and confidentiality of school systems and data.
• Supporting safeguarding arrangements through appropriate monitoring of web-filter alerts and device filtering.

About You

We are looking for someone who combines strong technical skills with excellent communication and customer service.

You will ideally have:

• Experience of working in a customer-facing technical helpdesk role.
• Excellent verbal and written communication skills.
• The ability to remain calm and patient under pressure.
• The ability to work independently and as part of a team.
• Experience of maintaining Microsoft 365.
• Experience of troubleshooting a range of operating systems, IT systems and hardware.
• A basic knowledge of network infrastructure.
• An awareness of IT security principles and data protection.
• GCSE or equivalent qualifications in English and Mathematics.
• Education to at least A-Level or equivalent.

Experience within an educational environment, knowledge of Google Workspace, experience of print-management solutions such as PaperCut, and a relevant IT qualification would also be desirable.

Why Blessed William Howard?

Blessed William Howard is an 11-18 Catholic school and part of the St Gabriel the Archangel Catholic Multi-Academy Trust. The school has a strong Catholic ethos that puts love at the heart of its community, providing an environment where all can flourish.

We offer:

• A Christian community with a caring, secure and disciplined environment.
• A wide range of extra-curricular activities.
• High academic standards.
• A commitment to success for all.
• Ongoing CPD for staff.

Situated just outside Stafford town centre, the school is accessible by train, bus and the M6 and benefits from strong community links and attractive grounds.

Our Catholic Ethos

The successful candidate will be expected to play a full part in the life of the school community, support its distinctive mission and ethos, and contribute to an environment in which students and staff can flourish.

Safeguarding

Blessed William Howard Catholic High School is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This position is subject to appropriate vetting procedures, including an enhanced Disclosure and Barring Service criminal record check.

Key Dates

Closing date: Monday 30 November 2026
Interview date: Week commencing 7 December 2026