Senior IT Technician — Education IT Specialist

Education Support Professionals Ltd; Weybridge; Vor Ort; GBP 32.000 - 35.000; Vollzeit

Benefits dieser Stelle

Salary £32,000–£35,000

25 days annual leave + BH

Healthcare cash plan

Free staff lunches

On-site parking

Staff discounts

Zusammenfassung

St George’s Weybridge, a leading independent Catholic day school in Surrey, is recruiting an experienced Senior IT Technician to join its established IT team. The role focuses on hands-on technical support and leadership within a busy school environment.

You’ll provide first and second-line IT support, manage tickets, support Microsoft 365 and mobile devices, and help shape IT service delivery. Prior experience in education and SIMS familiarity are advantageous.

Qualifikationen

• Substantial experience in a technical support or IT Service Desk environment.
• Strong knowledge of Microsoft 365 and desktop support.
• Experience supporting mobile devices via an MDM platform (Jamf).
• A good understanding of ITIL principles and service management best practice.
• Experience managing IT assets, repairs, deployments and equipment lifecycles.
• The confidence to troubleshoot complex technical issues and support less experienced colleagues.
• Previous experience within education would be advantageous, SIMS familiarity beneficial.

Aufgaben

• Providing first and second-line IT support across the College and Junior School, including troubleshooting and resolving escalated technical issues.
• Managing and prioritising support tickets using Halo ITSM or a similar service management platform.
• Supporting Microsoft 365, iPads and mobile device management platforms such as Jamf School.
• Assisting with device deployment, configuration, maintenance and replacement.
• Supporting and guiding junior IT colleagues, including ticket allocation and workload prioritisation.
• Developing and improving IT support processes, documentation and asset management procedures.
• Supporting classroom technology, audiovisual equipment and school events.
• Working closely with senior IT colleagues on hardware refresh programmes and equipment planning.

Kenntnisse

Technical support

IT Service Desk

Microsoft 365

MDM Jamf

ITIL

Asset management

Troubleshooting

Communication skills

Tools

Halo ITSM

Jamf School

SIMS

Jobbeschreibung

St George’s Weybridge, a leading independent Catholic day school in Surrey, is recruiting an experienced Senior IT Technician to join its established IT team. The role focuses on hands-on technical support and leadership within a busy school environment.

You’ll provide first and second-line IT support, manage tickets, support Microsoft 365 and mobile devices, and help shape IT service delivery. Prior experience in education and SIMS familiarity are advantageous.