Senior IT Technician - Customer-Facing Projects & Support

Slice Solutions; Barnsley; On-site; GBP 38,000 - 42,000; Full time

Job summary

Slice Solutions in Barnsley seeks a Senior IT Technician to join their client’s team. You’ll provide advanced 2nd/3rd line support, deliver infrastructure projects and deployments at customer sites, and act as a trusted technical advisor.

The role blends hands-on delivery with strong customer-facing service, requiring MSP experience, Azure/Microsoft 365 expertise, and a driving licence for site work across the UK.

Qualifications

• Experience in MSP or customer-facing IT support.
• Strong knowledge of Microsoft 365, Azure, and Windows Server.
• Networking, firewalls, backup and disaster recovery experience.
• Excellent troubleshooting, communication and organisational skills.
• Full UK driving licence.

Responsibilities

• Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systems.
• Diagnosing and resolving complex IT incidents, acting as escalation point for 1st line technicians and apprentices.
• Planning and delivering customer infrastructure projects end-to-end from scoping to handover.
• Installing and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup and cyber security.
• Carrying out site surveys, migrations, upgrades, and technical assessments.
• Building strong customer relationships and acting as a trusted technical advisor.
• Mentoring junior engineers and apprentices, promoting best practice.

Skills

Troubleshooting

Communication

Organisational skills

Customer-focused

Driving licence

Tools

Microsoft 365

Azure

Windows Server

Hyper-V

Watchguard

Threatlocker

Huntress

ConnectWise Manage

Asio

Job description

Slice Solutions in Barnsley seeks a Senior IT Technician to join their client’s team. You’ll provide advanced 2nd/3rd line support, deliver infrastructure projects and deployments at customer sites, and act as a trusted technical advisor.

The role blends hands-on delivery with strong customer-facing service, requiring MSP experience, Azure/Microsoft 365 expertise, and a driving licence for site work across the UK.