Senior IT Technician

eTeach UK Limited; Gloucester; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Pension

Bonus

Life assurance

Employee assistance programme

Wellbeing support

Cycle to work scheme

Job summary

Ribston Hall High School is seeking a Senior IT Technician to join the in-house IT Services team. You will troubleshoot, manage user accounts, configure systems, and escalate complex infrastructure and security issues to ensure secure, reliable IT services across the school.

The ideal candidate will have proven experience delivering second- and third-line IT support in an education environment, with strong knowledge of Active Directory and Microsoft 365, including Intune and Defender, and a

Qualifications

• Experience providing second- and third-line IT support, preferably in education.
• Strong knowledge of Active Directory domains and cloud services.
• Experience with M365, Intune, Defender and secure cloud-system management.

Responsibilities

• Troubleshoot, manage user administration, and system configuration.
• Escalate complex infrastructure and security issues as needed.
• Collaborate with the IT team to deliver secure, high-quality services across the school.

Skills

Second/third-line IT support

AD administration

M365 cloud infrastructure

Tools

Microsoft Active Directory

Intune

Microsoft Defender

Job description

Salary: NJC SCP 16 – 20, £31,525 to £33,673 per annum

An opportunity has arisen for a Senior IT Technician to join the friendly team at Ribston Hall High School as part of the in-house IT Services team.The role involves troubleshooting, user administration, system configuration, and dealing with escalation of complex infrastructure and security issues. Working closely with the IT Technician and the IT Services Manager, you will play a key role in delivering responsive, secure, and high-quality IT services across the school.You will have experience in providing second- and third-line IT support, ideally in a school or education environment, and be able to demonstrate this.You will be familiar with Microsoft Active Directory domains, as well as being able to show strong experience and knowledge of M365 cloud infrastructure: in particular, Intune device management, Microsoft Defender, and the principles of secure cloud-system management.Experience with migration of on-premise systems to the cloud would be advantageous.To apply, please visit the school website and submit your completed application form via the website, together with a covering letter (maximum of two sides of A4) which outlines your experience and suitability for the role as detailed in the Application Pack (CVs will not be accepted). Please view our school website for further information about the school. The closing date for receipt of applications 16th November 2026 at 9.00am. We however, reserve the right to appoint to the role before the published closing date. References will be sought prior to interview. Please note that as part of our safer recruitment, open internet searches will be carried out on all shortlisted candidates. Ribston Hall High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to an enhanced DBS disclosure.Shortlisted candidates will be contacted and invited to interview. Due to the large number of applications that we anticipate we will receive, we are unable to provide feedback to unsuccessful applicants.

£85,000 per annum plus 33 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme