Senior IT Technician — Lead Cloud & Security in Education

eTeach UK Limited; Gloucester; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Pension

Bonus

Life assurance

Employee assistance programme

Wellbeing support

Cycle to work scheme

Job summary

Ribston Hall High School is seeking a Senior IT Technician to join the in-house IT Services team. You will troubleshoot, manage user accounts, configure systems, and escalate complex infrastructure and security issues to ensure secure, reliable IT services across the school.

The ideal candidate will have proven experience delivering second- and third-line IT support in an education environment, with strong knowledge of Active Directory and Microsoft 365, including Intune and Defender, and a

Qualifications

• Experience providing second- and third-line IT support, preferably in education.
• Strong knowledge of Active Directory domains and cloud services.
• Experience with M365, Intune, Defender and secure cloud-system management.

Responsibilities

• Troubleshoot, manage user administration, and system configuration.
• Escalate complex infrastructure and security issues as needed.
• Collaborate with the IT team to deliver secure, high-quality services across the school.

Skills

Second/third-line IT support

AD administration

M365 cloud infrastructure

Tools

Microsoft Active Directory

Intune

Microsoft Defender

Job description

Ribston Hall High School is seeking a Senior IT Technician to join the in-house IT Services team. You will troubleshoot, manage user accounts, configure systems, and escalate complex infrastructure and security issues to ensure secure, reliable IT services across the school.

The ideal candidate will have proven experience delivering second- and third-line IT support in an education environment, with strong knowledge of Active Directory and Microsoft 365, including Intune and Defender, and a