Senior IT Systems Engineer — On-site & Remote Support

Emplyfy

Staines-upon-Thames

On-site

GBP 30,000 - 40,000

Full time

36 hours ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

40 days' annual paid holiday

Job summary

Emplyfy is seeking an experienced Technical Systems Engineer to join a high-tech managed IT services organisation with a customer-focused remit. The role covers technical support, infrastructure maintenance and hands-on work at client sites, taking ownership of issues through to resolution.

Key responsibilities include acting as technical contact for customers, diagnosing faults on-site when required, managing service requests via the Service Desk, and maintaining up-to-date documentation and

Qualifications

At least 5 years' experience in a relevant IT role.
Experience with Cyber Essentials and GDPR security standards.
Experience with Microsoft 365 apps and cloud services (Email, SharePoint, Teams, OneDrive).
Experience with Intune, Remote Monitoring and Management platforms, and telephone systems.
Network infrastructure knowledge including routers, switches, DHCP, DNS, TCP/IP, firewalls and VLANs.
Experience coordinating with external technology partners and service providers.
Awareness of IT industry standards and best practices.
Windows Server 2016/2019/2022 with Group Policy and security configuration.
Azure administration and implementation.
Windows 10/11 and Mac environments.
Imaging and deployment across customer builds.
Strong customer service and clear written and verbal communication.
Independent technical troubleshooting and problem-solving.
Ability to work in a team and also manage tasks independently.

Responsibilities

Serve as a technical contact for customers and provide effective solutions to their IT requirements.
Attend customer premises to diagnose faults, complete repairs and perform scheduled maintenance.
Manage support cases and service requests using the Service Desk platform.
Keep customers informed throughout the support process per agreed service levels.
Escalate significant incidents needing Management intervention.
Review daily priorities and manage workload to complete actions.
Monitor the condition and performance of customer environments to meet business requirements.
Install, configure, test, maintain and repair hardware and software.
Keep technical records, tickets and documentation up to date.
Take ownership of urgent incidents, remotely or on-site.