Senior IT Support Technician – 2nd/3rd Line Support & Installations

Telemat IT Support; Newcastle Emlyn; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Salary from £30,000

Varied role across support, installs &

Welsh technology company

Job summary

Telemat IT Support in Wales is seeking a Senior IT Support Technician to join our team. You’ll work across 2nd/3rd line support, installations and infrastructure, helping customers resolve complex IT issues and deploy Wi‑Fi.

This hands-on role goes beyond a helpdesk, requiring practical troubleshooting, network cabling, and experience with Microsoft 365. You’ll gain variety across support tasks, installations and on-site infrastructure for a growing Welsh technology company.

Qualifications

• Strong practical IT and troubleshooting skills.
• Hands-on approach to solving technical problems.
• Ability to work through complex IT issues methodically.

Responsibilities

• Provide 2nd and 3rd line IT support across IT systems and infrastructure
• Troubleshoot hardware, software, network and connectivity issues
• Support Microsoft 365 deployments and configurations
• Carry out IT installations and network cabling

Skills

2nd/3rd line support

IT installations

Wi-Fi deployments

Network cabling

Tools

Microsoft 365

Job description

We’re hiring a Senior IT Support Technician to join Telemat.

If you’re experienced in 2nd/3rd line support, IT installations, Wi‑Fi or network cabling, and you like getting hands‑on to solve problems properly, this could be a good fit.

This isn’t a role where you’ll just sit behind a helpdesk. You’ll be working across technical support, installations and infrastructure, helping customers with everything from complex IT issues to Wi‑Fi deployments and network cabling.

What you’ll actually do:

• Provide 2nd and 3rd line IT support across a range of IT systems and infrastructure
• Troubleshoot hardware, software, network and connectivity issues
• Support Microsoft 365
• Carry out IT installations
• Carry out network cabling

You don’t need to tick every box.

If you’re stronger in IT support but have less installation experience, or your background is more installation, Wi‑Fi and cabling focused, we would still like to hear from you.

What matters most is that you have strong practical IT and troubleshooting skills, a hands‑on approach and the confidence to work through technical problems methodically.

What’s in it for you:

• Salary from £30,000, subject to skills and experience
• A varied role combining support, installations and infrastructure work
• The opportunity to work with an established Welsh technology company
• A role where practical skills and real‑world problem solving matter