IT Support Technician - 2nd Line

Mackenzie Jones IT; England; On-site; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Benefits Package

Job summary

Mackenzie Jones IT is seeking a 2nd Line IT Support Engineer to join a school environment in Rickmansworth. You will handle hardware, software and network issues, and support Microsoft 365 and on-premise infrastructure.

You will work closely with a hands-on IT Manager, own technical incidents, assist with IT projects and contribute to the reliability, security and performance of the school's IT systems.

Qualifications

• 2nd line IT support experience with hardware, software, and network troubleshooting to root cause.
• Experience administering Microsoft 365, Intune, Exchange Online and SharePoint.
• Strong knowledge of Active Directory, Entra ID, and Group Policy.
• Experience with Windows Server administration and on-premise/hybrid infrastructure.
• Excellent communication and customer-focused problem-solving.

Responsibilities

• Provide IT support, administration, maintenance and troubleshooting across the school IT systems.
• Own technical incidents and drive timely resolution.
• Support infrastructure improvements and IT projects.
• Ensure reliability, security and performance of school IT systems.
• Collaborate with hands-on IT Manager and end-user support.

Skills

Troubleshooting

Communication skills

Problem-solving

Customer-focused

Team collaboration

Tools

Microsoft 365

Intune

Exchange Online

SharePoint

MS Teams

Active Directory / Entra ID

Group Policy

Windows Server

Hyper-V

Networking

Job description

IT Support Engineer - 2nd Line Support - Permanent

c£36k - £40k + Benefits Package

Rickmansworth, South East Buckinghamshire - Full-Time Onsite - Monday to Friday.

Education Sector Experience Preferred - Current or Previous Experience

Must be Eligible to work in the UK

Start Date - Immediate Start

2nd Line IT Support Technician to provide IT Support, Administration, Maintenance & Troubleshooting across Microsoft 365, IT Infrastructure, Networking & End-User Computing within an established school environment. Work closely with a hands-on IT Manager, will take ownership of technical incidents, support infrastructure improvements, assist with IT projects & contribute to the ongoing reliability, security & performance of the school's IT systems.

Technical Skills Required:

• 2nd Line IT Support: Troubleshooting Hardware, Software, Networking & Infrastructure issues through to root-cause resolution.
• Microsoft 365: Strong Administration across Microsoft 365, Intune, Exchange Online, SharePoint, MS Teams & associated Microsoft Applications.
• Microsoft Entra ID / Active Directory: User Administration, identity & access management, security groups, permissions, authentication & Group Policy.
• Microsoft Intune / Endpoint Management: Experience with device enrolment, configuration profiles, application deployment, compliance policies & endpoint management desirable.
• Windows Server: Administration, maintenance & troubleshooting of Windows Server environments, including Active Directory, Group Policy, file & print services.
• IT Infrastructure: Supporting On-premise & Hybrid Server Infrastructure, system availability, performance monitoring, backup & recovery.
• Virtualisation: Ideally have experience supporting Microsoft Hyper-V virtualised environments.
• Networking: Hands-on troubleshooting of LAN, Wi-Fi, Network Connectivity, switches, Wireless Access Points, TCP/IP, DNS & DHCP.
• IT Security: Supporting endpoint security, access controls, system updates, patch management & IT security best practices.
• Helpdesk & Incident Management: Managing and prioritising IT Support requests, troubleshooting incidents, maintaining technical documentation & ensuring timely resolution.
• End-User Computing: Supporting Windows 10/11, Laptops, Desktops, Printers, Peripherals & associated IT equipment.
• Audio/Visual Equipment: Supporting interactive displays, projectors, classroom technology & associated AV systems.
• Additional IT Support: Supporting IP Telephony, CCTV, Access Control Systems & associated IT equipment.
• Excellent communication skills, strong problem-solving ability, attention to detail and a proactive, customer-focused approach.

Working Hours:

Full-Time Onsite - Monday to Friday - 40 hours per week, year-round, with working hours arranged on an IT team rota covering 8.00am to 4.30pm.

Some flexibility may be required to support IT Infrastructure upgrades, maintenance & projects outside normal school hours. T6/MN/(phone number removed).