Microsoft 365 Enterprise Support Engineer

cloudvantage Limited; Greater London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A technology firm in Greater London is seeking a Technical Support Engineer to provide enterprise-level support to customers. The role involves diagnosing and troubleshooting issues, ensuring proper escalation, and documenting solutions. Candidates should possess extensive knowledge of Microsoft products, particularly M365 technologies, and have experience in technical support. Strong problem-solving and communication skills are essential for contributing effectively in this dynamic environment.

Qualifications

• Extensive experience with M365 and associated technologies such as AD, Email, Teams, SharePoint.
• Proven working experience in enterprise technical support or as a technical engineer.
• Deep knowledge of the product that you will be supporting.

Responsibilities

• Take ownership of customer issues and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions for customer issues.
• Document knowledge in the form of knowledge base tech notes and articles.

Skills

Microsoft product knowledge

Problem-solving skills

Client-facing skills

Excellent communication skills

Job description

A technology firm in Greater London is seeking a Technical Support Engineer to provide enterprise-level support to customers. The role involves diagnosing and troubleshooting issues, ensuring proper escalation, and documenting solutions. Candidates should possess extensive knowledge of Microsoft products, particularly M365 technologies, and have experience in technical support. Strong problem-solving and communication skills are essential for contributing effectively in this dynamic environment.