Microsoft 365 Support Engineer

Bright Purple Resourcing Ltd; Bourne End; Hybrid; GBP 25,000 - 42,000; Full time

Job summary

Bright Purple Resourcing Ltd is seeking an experienced Microsoft 365 Support Engineer for a hybrid role (2 days on-site) to own complex 3rd line support across the Microsoft workplace environment.

You will troubleshoot and resolve escalated issues across Microsoft 365, Windows, Entra ID/Azure AD and endpoint technologies, while contributing to improvements and projects within an established team.

Qualifications

• 3rd line support experience in a Microsoft 365 environment.
• Experience with Entra ID/Azure AD and identity management.
• Hands-on administration of Microsoft 365 apps (Exchange Online, Teams, SharePoint Online, OneDrive).
• Strong Windows troubleshooting and endpoint management skills.

Responsibilities

• Provide 3rd line technical support across the Microsoft workplace environment.
• Troubleshoot complex issues across Microsoft 365, Windows and associated technologies.
• Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive.
• Manage users, groups, permissions, licensing and access through Entra ID / Azure AD.
• Support endpoint management and device configuration through Microsoft Intune.
• Troubleshoot identity, authentication, access and Microsoft 365 connectivity issues.
• Act as an escalation point for issues that cannot be resolved at 1st or 2nd line.
• Monitor Microsoft 365 service health and investigate incidents.
• Support security, compliance and access controls across the Microsoft environment.
• Carry out configuration changes, upgrades and general platform maintenance.
• Work with internal teams and third-party suppliers to resolve more complex technical issues.

Skills

3rd line support

Microsoft 365

Entra ID / Azure AD

Microsoft Intune

Windows troubleshooting

IT support (2nd/3rd line)

Tools

Exchange Online

Teams

SharePoint Online

OneDrive

Azure AD

Job description

Hybrid 2 days a week

Salary up to £42,000

We’re looking for an experienced Microsoft 365 Support Engineer to join our client's technology team, taking ownership of complex support issues across their Microsoft workplace environment.

T

his is a hands-on 3rd line support role with a strong Microsoft focus. You’ll troubleshoot and resolve escalated technical issues across Microsoft 365, Windows, Entra ID and endpoint technologies, while helping maintain a secure and reliable environment for users across the business. You'll be joining an established team where you'll act as a technical escalation point, get involved in improvements and projects, and have plenty of opportunity to deepen your Microsoft expertise.

A driving licence is required, as there may be occasional travel to local regional offices.

What You’ll Do

• Provide 3rd line technical support across the Microsoft workplace environment
• Troubleshoot complex issues across Microsoft 365, Windows and associated technologies
• Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive
• Manage users, groups, permissions, licensing and access through Entra ID / Azure AD
• Support endpoint management and device configuration through Microsoft Intune
• Troubleshoot identity, authentication, access and Microsoft 365 connectivity issues
• Act as an escalation point for issues that cannot be resolved at 1st or 2nd line
• Monitor Microsoft 365 service health and investigate incidents
• Support security, compliance and access controls across the Microsoft environment
• Carry out configuration changes, upgrades and general platform maintenance
• Work with internal teams and third-party suppliers to resolve more complex technical issues
• Contribute to Microsoft 365 improvements, migrations and technology projects
• Maintain clear technical documentation and share knowledge with the wider support team
• Strong experience providing 2nd/3rd line IT support
• Hands‑on administration and support of Microsoft 365
• Good knowledge of Exchange Online, Teams, SharePoint Online and OneDrive
• Good Windows desktop and troubleshooting experience
• Experience with user administration, permissions, authentication and access issues
• Strong troubleshooting skills and the ability to take technical issues through to resolution
• Confident communicating with users and other technical teams

This would suit an experienced 2nd/3rd Line Support Engineer, Microsoft 365 Engineer, Infrastructure Support Engineer or Modern Workplace Engineer looking for a role with genuine ownership of a Microsoft environment.