Information Technology Engineer

ZenTech Talent Ltd; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company-funded certifications

Defined career progression

City of London – Bank office

Job summary

ZenTech Talent Ltd in London is seeking a Senior IT Support Engineer focused on Microsoft 365 to join our City of London team. You will handle 2nd/3rd line support, manage user issues and contribute to delivering reliable IT services for clients in financial services.

The role combines hands-on Microsoft 365 administration, Intune and endpoint management with strong communication and customer-facing responsibilities.

Qualifications

• 2nd/3rd line IT support experience
• Strong Microsoft 365 administration and troubleshooting
• Excellent communication skills with customers
• Willing to work on-site in City of London with hybrid arrangement

Responsibilities

• Microsoft 365 administration and troubleshooting
• Intune and endpoint management
• Windows 10/11 support
• Active Directory and Group Policy management
• Exchange Online administration
• Teams, SharePoint and OneDrive administration
• Networking, DNS, DHCP and VPN support
• Security, MFA and Conditional Access
• Laptop, desktop and end-user troubleshooting
• Escalated 2nd/3rd line incidents handling

Skills

Excellent communication

Microsoft 365

Intune

Active Directory

Exchange Online

Tools

Microsoft 365

Intune

Active Directory

Exchange Online

Job description

Senior IT Support Engineer – Microsoft 365 | Up to £50,000 + Bonus | City of London – Bank | 4 Days Office / 1 Day Home

The package

• Up to £50,000 + Bonus + Benefits
• Defined career path and progression opportunities
• Company-funded professional certifications
• City of London – Bank
• 4 days office / 1 day home

Are you a strong 2nd/3rd Line IT Support Engineer who enjoys being the person people turn to when the issue isn’t straightforward?

This is an opportunity to join a growing London based MSP specialising in Financial Services, working from the heart of the City near Bank and supporting customers where technology, responsiveness and service genuinely matter.

We’re looking for someone technically strong across the Microsoft stack, but this role isn't just about what you know.

Communication is a big part of it.

You’ll be dealing directly with users, taking ownership of more complex issues and representing the MSP in front of its customers. You need to be comfortable explaining technical problems clearly, building relationships and seeing issues through rather than simply passing tickets along.

What you'll be working with

Your day-to-day environment will include:

• Microsoft 365 administration and troubleshooting
• Microsoft Intune and endpoint management
• Windows 10/11
• Active Directory and Group Policy
• Exchange Online
• Teams, SharePoint and OneDrive
• Networking, DNS, DHCP and VPNs
• Security, MFA and Conditional Access
• Laptop, desktop and end-user troubleshooting
• Escalated 2nd/3rd Line incidents

You'll work across a mixture of BAU support, escalations and more involved technical issues, with the opportunity to broaden your technical exposure as you develop.

Who are we looking for?

You'll probably be someone who enjoys troubleshooting, takes ownership and likes getting to the bottom of a problem rather than simply moving the ticket on.

Just as importantly, you'll have excellent communication skills. The customers you'll support expect a high standard of service, so being personable, professional and confident dealing with users is essential.

Why consider it?

This isn't a role where you'll be hidden behind a ticket queue.

You’ll have visibility, responsibility and direct customer exposure, while working alongside experienced technical people in an environment where you can continue developing your Microsoft skillset.

If you're currently working in Senior Service Desk or Technical Support role and feel you've outgrown your current environment, we would be interested in speaking with you.