Senior IT Support Engineer: Escalations (2nd/3rd Line)

Robertson & Sumner Ltd; Nottingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

Robertson & Sumner Ltd in Nottingham is looking for a Senior IT Support Engineer specializing in escalations for 2nd to 3rd line support. The role involves handling complex technical issues, providing on-site support as needed, and liaising with third-party providers. Ideal candidates should have demonstrable experience in IT support and strong skills in Microsoft 365, Azure AD, Windows Server, networking, and virtualization. Join a collaborative environment with opportunities for growth and autonomy.

Qualifications

• Demonstrable experience in a 2nd or 3rd line IT support role.
• Experience in a managed services environment is preferable.
• Strong working knowledge of technical platforms and services listed.

Responsibilities

• Take ownership of advanced technical issues requiring escalation.
• Investigate and resolve problems thoroughly.
• Provide on-site support when needed.
• Liaise with third-party providers.
• Keep accurate records of work.
• Manage tickets effectively with clear updates.
• Offer guidance to junior team members.

Skills

Microsoft 365

Azure AD

Windows Server

Networking

Virtualization platforms

Troubleshooting

Communication skills

Job description

Robertson & Sumner Ltd in Nottingham is looking for a Senior IT Support Engineer specializing in escalations for 2nd to 3rd line support. The role involves handling complex technical issues, providing on-site support as needed, and liaising with third-party providers. Ideal candidates should have demonstrable experience in IT support and strong skills in Microsoft 365, Azure AD, Windows Server, networking, and virtualization. Join a collaborative environment with opportunities for growth and autonomy.