Senior IT Support Engineer

ZipRecruiter; Harlow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Senior Field IT Support Engineer to provide exceptional IT support across multiple sites. The ideal candidate will possess solid experience in an educational environment and be passionate about problem-solving. This role offers an attractive starting salary, opportunities for learning new technologies, and excellent career progression in a dynamic work environment.

Benefits

Personal training budget

Dynamic working environment

Excellent career progression

Regular salary reviews

Attractive holiday entitlement

Excellent work-life balance

Qualifications

• Solid experience as an IT Support Engineer in an Education environment.
• Experience in field support across multi-sites.
• 1st, 2nd - 3rd Line Support is essential.

Responsibilities

• Find and solve problems for IT support across multiple sites.
• Take responsibility for IT support within the business.
• Influence the support of sophisticated solutions.

Skills

Problem Solving

Team Leadership

Tools

MS Office / O365

Windows Server

Active Directory / AD

MS Exchange

Firewalls

Network Support

Job description

Job Description

Senior Field IT Support Engineer

As a Senior Field IT Support Engineer will be able to find & solve problems, or simply make changes where required to the project/product you are working on. You will be supporing multiple sites locally to Harlow.

You will be comfortable in taking responsibility for the IT Support within the business, and have a passion for solving problems.

Our IT Support Engineers are an integral member of our team and are involved influencing the support of sophisticated solutions and ensuring their robustness. This is a superb time to join and be part of our growth.

You will have:

• Solid experience as an IT Support Engineer within an Education / School environment (Ideally)
• Experience in working to SLA’s .
• Experience of field support across multi-sites.
• 1st, 2nd - 3rd Line Support is essential.
• Experience in supporting key stakeholders
• Experience in budgeting
• Team leadership experience (ideally)
• A valid UK Driving License.

Technical Skills Required:

• MS Office / O365
• Azure Support
• MS Intune
• User support
• Windows Server
• Active Directory / AD
• MS Exchange
• Firewalls
• Network Support

As part of the role, you will be rewarded with the following:

• An attractive starting salary!
• A chance to learn new technologies & techniques
• Personal training budget
• A fun, dynamic working environment.
• Excellent career progression
• Regular salary re-views
• Attractive holiday entitlement
• Excellent work life balance

Skills:

Office 365 / O365, Windows Server, Active Directory / AD, MS Exchange, Firewalls, Network Support