Senior IT Support Engineer

Staging It; City Of London; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

Join a dynamic global professional services firm as a Senior IT Support Engineer. In this hybrid role, you will provide essential 2nd Line support for corporate IT systems, ensuring operational excellence for both on-site and remote employees. You will collaborate with internal teams and third-party vendors to enhance IT operations while managing support tickets effectively. This position offers exposure to cutting-edge technologies and the opportunity to make a significant impact within a growing global business. If you're proactive and passionate about IT, this is the perfect chance to advance your career in a collaborative environment.

Benefits

Dynamic Work Environment

Exposure to Leading Technologies

Collaborative Projects

Opportunity for Impact

Qualifications

• 3+ years in 2nd Line IT support with strong diagnostic skills.
• Proficient in Microsoft Azure, Office 365, and Active Directory.

Responsibilities

• Deliver effective 2nd Line IT support for internal users.
• Troubleshoot hardware, software, and networking issues.

Skills

2nd Line IT Support

Diagnostic and Troubleshooting Skills

Communication Skills

Stakeholder Management

Microsoft Windows

Office 365

Azure

Active Directory

Collaboration Tools (Slack, Zoom, Teams)

ITSM/Ticketing Tools

Security Technologies (Palo Alto, Zscaler)

Tools

Palo Alto

Zscaler

Halo (ITSM Tool)

Job description

Senior IT Support Engineer
London (Hybrid) | Full-Time

A global professional services firm is seeking an experienced and proactive Senior IT Support Engineer to provide 2nd Line support across its corporate IT systems, cloud infrastructure, and internal applications.

This role is critical in ensuring operational excellence across a hybrid workforce, supporting both on-site and remote employees, and contributing to broader IT initiatives and improvement projects.

Key Responsibilities:

• Deliver timely and effective 2nd Line IT support for internal users and systems.

• Act as a technical escalation point for 1st Line support providers.

• Troubleshoot and resolve hardware, software, and networking issues.

• Manage support tickets using a structured IT service management system.

• Provide support for a range of end-user equipment including laptops, mobile devices, and AV conferencing tools.

• Collaborate with internal IT teams and third-party vendors to maintain and improve IT operations.

• Support Microsoft Azure, Office 365, Active Directory, and associated cloud infrastructure.

• Assist with user onboarding and offboarding, ensuring a seamless experience.

• Monitor system performance and proactively address potential issues.

• Implement and maintain IT security measures using tools such as Palo Alto (Cortex XDR, VPN) and Zscaler.

Skills and Experience:

• At least 3 years' experience in a similar 2nd Line IT support role.

• Strong diagnostic and troubleshooting skills.

• Excellent communication and stakeholder management skills.

• Confident in managing support independently and collaboratively.

• Technical proficiency with:

  • Microsoft Windows and Office 365

  • Azure and Active Directory

  • Collaboration tools such as Slack, Zoom, Box, and Teams

  • ITSM/ticketing tools (e.g. Halo)

  • Security technologies including Palo Alto and Zscaler

• Familiarity with web hosting environments (e.g. Rackspace, Plesk) is a plus.

• Knowledge of the asset management or insurance consulting sector is desirable.

What's on Offer:

• A dynamic and collaborative work environment.

• The opportunity to work on a wide range of IT systems and projects.

• Exposure to leading technologies and industry best practices.

• A chance to make a meaningful impact within a growing global business.

Salary - £35,000 - £38,000 with three days in the office

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.