Senior IT Support Engineer

TN United Kingdom; London; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

Join a dynamic global professional services firm as a Senior IT Support Engineer. This role is essential for providing 2nd Line support across corporate IT systems and cloud infrastructure in a hybrid work environment. You will troubleshoot and resolve issues, manage support tickets, and collaborate with internal teams and vendors. This position offers exposure to leading technologies and a chance to make a meaningful impact within a growing business. If you're proactive and passionate about IT support, this is an exciting opportunity to advance your career.

Benefits

Dynamic work environment

Exposure to leading technologies

Collaborative culture

Qualifications

• 3+ years in 2nd Line IT support, strong troubleshooting skills.
• Proficient in Microsoft Windows, Azure, and Office 365.

Responsibilities

• Provide 2nd Line IT support for internal users and systems.
• Troubleshoot hardware, software, and networking issues.

Skills

2nd Line IT Support

Troubleshooting

Microsoft Azure

Office 365

Active Directory

Communication Skills

Stakeholder Management

ITSM/Ticketing Tools

Security Technologies

Tools

Halo

Palo Alto

Zscaler

Slack

Zoom

Box

Teams

Job description

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Senior IT Support Engineer
London (Hybrid) | Full-Time

A global professional services firm is seeking an experienced and proactive Senior IT Support Engineer to provide 2nd Line support across its corporate IT systems, cloud infrastructure, and internal applications.

This role is critical in ensuring operational excellence across a hybrid workforce, supporting both on-site and remote employees, and contributing to broader IT initiatives and improvement projects.

Key Responsibilities:

Deliver timely and effective 2nd Line IT support for internal users and systems.

Act as a technical escalation point for 1st Line support providers.

Troubleshoot and resolve hardware, software, and networking issues.

Manage support tickets using a structured IT service management system.

Provide support for a range of end-user equipment including laptops, mobile devices, and AV conferencing tools.

Collaborate with internal IT teams and third-party vendors to maintain and improve IT operations.

Support Microsoft Azure, Office 365, Active Directory, and associated cloud infrastructure.

Assist with user onboarding and offboarding, ensuring a seamless experience.

Monitor system performance and proactively address potential issues.

Implement and maintain IT security measures using tools such as Palo Alto (Cortex XDR, VPN) and Zscaler.

Skills and Experience:

At least 3 years' experience in a similar 2nd Line IT support role.

Strong diagnostic and troubleshooting skills.

Excellent communication and stakeholder management skills.

Confident in managing support independently and collaboratively.

Technical proficiency with:

Microsoft Windows and Office 365

Azure and Active Directory

Collaboration tools such as Slack, Zoom, Box, and Teams

ITSM/ticketing tools (e.g. Halo)

Security technologies including Palo Alto and Zscaler

Familiarity with web hosting environments (e.g. Rackspace, Plesk) is a plus.

Knowledge of the asset management or insurance consulting sector is desirable.

What's on Offer:

A dynamic and collaborative work environment.

The opportunity to work on a wide range of IT systems and projects.

Exposure to leading technologies and industry best practices.

A chance to make a meaningful impact within a growing global business.

Salary - £35,000 - £38,000 with three days in the office

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.