Senior IT Support Engineer

JR United Kingdom; Cambridge; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Engineer to join their dynamic team in Cambridge. This exciting role involves providing expert technical support, engaging with clients, and delivering innovative projects. The ideal candidate will thrive in a collaborative environment, adapting to a varied workload while ensuring high-quality service. With opportunities for growth and advancement, this position is perfect for those who are eager to make a significant impact in a fast-paced setting. If you have a passion for technology and a drive to succeed, this role offers a chance to excel in your career.

Qualifications

• 5+ years in a technical helpdesk environment with strong communication skills.
• Proficiency in Active Directory, GPO, and Microsoft technologies.

Responsibilities

• Provide expert technical support and resolve complex client issues.
• Coordinate effectively during high-risk outages and manage changes.

Skills

Active Directory Administration

GPO Administration

Microsoft Technologies

Networking Concepts (TCP/IP, VLANs)

Communication Skills

Technical Support Experience

Tools

Fortigate

Cisco

SonicWall

Watchguard

Azure Backup Solutions

Veeam Backup Solutions

Hyper-V

VMware

O365 Suite

Job description

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We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Cambridge.

MFK Recruitment has successfully recruited 42 IT Professionals for this company in the past 5 years, with 31 still employed there!

Our client is extremely ambitious and interested in hiring individuals eager to progress and succeed. (Most of our candidates have advanced quickly in their roles!)

Exciting and varied role:

We’re seeking a Senior IT Support Engineer with the confidence to interact with local management and visit clients’ sites. The role typically involves 1 day per week onsite with clients, 2 days handling desk escalations, and 2 days on projects, though this may vary based on organizational needs. The ideal candidate is a team player who can adapt to a dynamic workload.

Job Purpose:

To provide expert technical support for client issues and deliver projects. The role involves resolving complex problems, ensuring system integration, and improving processes to meet client needs and enhance performance.

• Serve as an escalation point for technical queries from Level 1 & 2 engineers.
• Deliver project work as assigned by the Head of Project Management.
• Coordinate as a team and communicate effectively during high-risk outages or security incidents.
• Occasionally answer calls during busy periods by joining the 3rd tier phone queue.
• Engage in proactive tasks such as firmware upgrades, process development, project delivery, and infrastructure checks.
• Collaborate with other engineers to improve and innovate services.
• Participate in the Change Advisory Board and manage change and risk on the service desk.
• Regularly visit client sites in and around Cambridge.

Qualifications and Experience:

• Experience with MSP or customer support environments.
• Excellent verbal and written communication skills.
• Proficiency in Active Directory and GPO administration.
• Experience with Exchange administration.
• Strong knowledge of Microsoft technologies.
• Good understanding of networking concepts: TCP/IP, VLANs, firewalls, wireless configurations.
• Over 5 years in a technical helpdesk environment.
• Firewall experience with Fortigate, Cisco, SonicWall, or Watchguard.
• Experience with backup solutions like Azure or Veeam.
• Knowledge of virtualization technologies such as Hyper-V, VMware, AVD, RDS.
• Deep understanding of the O365 suite and MFA.
• Ability to answer complex networking questions.