Senior Application Support Engineer - Tibco and SQL

DXC Technology Inc.; Stevenage; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Application Support Engineer with expertise in MS SQL and Tibco BW. This role involves supporting Mechanical Design applications for a large user base and ensuring efficient operations across multiple sites. The ideal candidate will have a strong background in applications support and a knack for problem-solving. Join a company that values innovation and offers a comprehensive benefits package, including health insurance, pension plans, and generous holiday allowances. If you are ready to take on a challenging role in a dynamic environment, this opportunity is for you!

Benefits

Pension

Life Insurance

Health Insurance

Travel Insurance

Store Vouchers/Discounts

25 Days Holiday

Qualifications

• Extensive experience in applications, infrastructure, and end-user support.
• Proven commercial experience with MS SQL and Tibco BW.

Responsibilities

• Provide support for Mechanical Design applications for over 3000 users.
• Deliver support across multiple UK sites and assist in best practices.

Skills

MS SQL

Tibco BW

Analytical Skills

Windows OS Administration

Root Cause Analysis

Application Support

Communication Skills

Education

Security Clearance Eligibility

Tools

SQL Management Studio

VMware ESX

Windchill

IIS Web Services

Apache Tomcat

Job description

Job Description:

Senior Application Support Engineer - Tibco and SQL

Location: On site in Stevenage

Vetting level: DV

Due to security clearance requirements candidates must hold or be eligible for Security Clearance. Candidates must be British Citizen with single nationality and resided in the UK for 10 years and over.

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com

The role:

We are looking for someone with a broad skillset and knowledge base, with rich experience within Applications, Infrastructure and End User support, along with proven commercial experience of MS SQL, Tibco BW, amongst other essential technical and technology skills. You will be responsible for the efficient operation and support of applications (primarily customised COTS) within the Mechanical Design Department, specializing in identifying and solving problems and advising business users.

Responsibilities:

• Provide extensive end user support for Mechanical Design application for over 3000+ users.
• Have a working knowledge and proven commercial experience of the key skills listed below.
• Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.
• Assist in the definition of best practice and processes associated with Mechanical Design applications.

Requirements:

• Good knowledge of applications support.
• Develop effective resolutions for user problems and system errors.
• Adaptability to different personalities and levels of user knowledge.
• Confidently present complex subjects to different target audiences.
• Good verbal and interpersonal communication skills.
• Ability to work autonomously.
• 1st/2nd level operations experience with Application support team or service desk.
• Experience of working to SLA's and KPIs.

KEY SKILLS

• Proficient in MS SQL.
• Proficient in Tibco BW.
• Strong analytical and RCA (Root Cause Analysis) skills.
• Strong Windows OS administration knowledge.
• Windows 10 OS / Windows Server OS – 2012 onwards.
• Strong Windows 2016 server knowledge and above.
• Competent with Application Packages.
• Basic understanding of VM's, including knowledge of ESX VMWare, ESX infrastructure, and ESX snapshots/restores.
• Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat.
• Security Patching.
• Release, Change and Problem Management.
• Working well within a Support team environment, often on site.

Preferred but not essential

• Windchill administration / implementation: Ideally have spent significant time administering/configuring Windchill and completed Windchill 10.2 or 11.
• Implementation of Windchill 10.2 or above.
• Administration of 10.2 and above.
• Knowledge of deploying Creo Parametric/Office PDF workers.
• Awareness of Creo Parametric / Creoview.
• CREO Illustrate.

Enterprise services:

• IIS Web services.
• Apache Tomcat.

SQL: Some knowledge of MS SQL Server databases, including the use of SQL management studio and SQL command language to perform queries and updates within SQL database.

What we offer:

DXC provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.