IT Application Support Engineer,

Technical Solutions Engineer

The COMPANY

With over 20 years of experience, our client is a pioneer in AI-powered digital pathology software and services. They are recognized as global leaders in supplying this specialized software to the life sciences sector, enabling analysis and interpretation of slide images.

The ROLE

Due to an internal promotion, they now seek a Technical Solutions Engineer to join their team. Working remotely, the engineer will be responsible for configuring and installing the client’s software for customers.

Responsibilities include:

1. Handling software-related requests
2. Analyzing software issues and proposing solutions
3. Troubleshooting software problems
4. Identifying root causes of issues
5. Conducting software testing and installation
6. Troubleshooting IT-related issues
7. Managing software and database migrations
8. Advising customers on hardware and software configurations
9. Developing customer relationships through professional interactions

The PERSON

The ideal candidate will be an intelligent, dynamic individual eager to develop their career within a progressive organization. Requirements include:

1. Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
2. Scripting knowledge
3. Comprehensive understanding of Microsoft tools and application environments
4. Networking knowledge
5. Strong communication, organizational, problem-solving, and diagnostic skills
6. Ability to showcase solutions to diverse audiences including engineers, developers, architects, IT managers, and executives
7. Ability to work independently and take ownership of projects

Salary and Benefits

Starting salary: GBP 42,000

Package includes: Bonus, Pension, Income protection, etc.

Location

Remote working within the UK, with suitable locations including:

• Cambridge
• Peterborough
• Nottingham
• Northampton
• Leicester
• Birmingham
• Leeds
• Sheffield
• Manchester
• Liverpool
• Bristol
• Ipswich
• Coventry
• Wolverhampton
• Edinburgh
• Glasgow
• London
• Newcastle

Alternate Titles

Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer

About Us

Mana Resourcing is a specialist recruitment company serving the Engineering, Sales, IT, and Commercial sectors, dedicated to supporting the recruitment needs of modern businesses and candidates.