Senior Application Support Engineer - Tibco and SQL

Job Description:

Senior Application Support Engineer - Tibco and SQL

Location: On site in Stevenage

Vetting level: DV

Due to security clearance requirements candidates must hold or be eligible for Security Clearance. Candidates must be British Citizen with single nationality and resided in the UK for 10 years and over.

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions.

The role:

We are looking for someone with a broad skillset and knowledge base, with a rich experience within Applications, Infrastructure and End User support, along with proven commercial experience of MS SQL, Tibco BW, amongst other essential technical and technology skills. You will be responsible for the efficient operation and support of applications (primarily customised COTS) within the Mechanical Design Department, specializing in, identifying, and solving problems and advising business users.

Responsibilities:

• Provide extensive end user support for Mechanical Design application for over 3000+ users.
• Have a working knowledge, proven commercial experience, of the key skills listed below.
• Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.
• Assist in the definition of best practice and processes associated with Mechanical Design applications.

Requirements:

• Good knowledge of applications support.
• Develop effective resolutions for user problems and system errors.
• Adaptability to different personalities and levels of user knowledge.
• Confidently be able to present complex subjects to different target audiences.
• Good verbal and interpersonal communication skills.
• Ability to work autonomously.
• 1st/2nd level operations experience with Application support team or service desk.
• Experience of working to SLA's and KPIs.

KEY SKILLS

• Proficient in MS SQL.
• Proficient in Tibco BW.
• Strong analytical and RCA (Root Cause Analysis) skills.
• Strong Windows OS administration knowledge.
• Windows 10 OS / Windows Server OS – 2012 onwards.
• Strong Windows 2016 server knowledge and above.
• Competent with Application Packages.
• Basic understanding of VM's, knowledge of ESX VMWare, knowledge of ESX infrastructure, knowledge of ESX snapshots / restores.
• Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat.
• Security Patching.
• Release, Change and Problem Management.
• Working well within a Support team environment, often on site.

Preferred but not essential

• Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.
• Implementation of Windchill 10.2 or above.
• Administration of 10.2 and above.
• Knowledge of deploying Creo Parametric/Office PDF workers.
• Awareness of Creo Parametric / Creoview.
• CREO Illustrate.

What we offer:

DXC provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.