Senior IT Support & Digital Solutions Lead

The Methodist Church in Britain; United Kingdom; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

27-33 days annual leave plus bank Holl

Corporate pension scheme

Paid sick pay

Annual profit-sharing bonus

24/7 Employee Assistance Programme

CPD support and wider career developm

Employee ownership and influence over/

Free parking, on-site restaurant and -

Job summary

Community Dental Services CIC, a social enterprise delivering NHS dental services, is seeking an IT Specialist for 2nd/3rd line support. The role combines roadmap delivery, expert technical guidance, and cross-site collaboration with clinics across the East of England and East Midlands.

The post is permanent with hybrid working; regular travel to clinics is essential. A degree in IT or equivalent experience is required, along with a strong background in complex technical support and effective

Qualifications

• Degree in an IT-related subject or equivalent experience.
• Extensive 2nd and/or 3rd line IT support experience.
• Strong knowledge of Microsoft 365, Windows operating systems and telephony.
• Excellent communication skills and problem-solving abilities.

Responsibilities

• Help deliver key workstreams within the IT roadmap
• Provide specialist technical expertise across CDS
• Investigate and resolve complex IT issues
• Manage technology matters outside external support contracts
• Assist with technology project implementation
• Create user-friendly documentation and support materials
• Act as subject matter expert for IT and digital requirements across CDS
• Contribute to service improvement initiatives supporting colleagues and patients
• Travel regularly to clinics and sites across the East of England and East Midlands

Skills

Microsoft 365

Windows OS

Telephony solutions

Communication skills

Time management

Problem solving

Tech interest/innovation

Education

IT-related degree

Tools

Microsoft Certifications

ITIL

PRINCE2

Agile methodologies

Job description

Community Dental Services CIC, a social enterprise delivering NHS dental services, is seeking an IT Specialist for 2nd/3rd line support. The role combines roadmap delivery, expert technical guidance, and cross-site collaboration with clinics across the East of England and East Midlands.

The post is permanent with hybrid working; regular travel to clinics is essential. A degree in IT or equivalent experience is required, along with a strong background in complex technical support and effective