Senior Technology Support Officer

The Methodist Church in Britain

United Kingdom

Hybrid

GBP 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

27-33 days annual leave plus bank Holl

Corporate pension scheme

Paid sick pay

Annual profit-sharing bonus

24/7 Employee Assistance Programme

CPD support and wider career developm

Employee ownership and influence over/

Free parking, on-site restaurant and -

Job summary

Community Dental Services CIC, a social enterprise delivering NHS dental services, is seeking an IT Specialist for 2nd/3rd line support. The role combines roadmap delivery, expert technical guidance, and cross-site collaboration with clinics across the East of England and East Midlands.

The post is permanent with hybrid working; regular travel to clinics is essential. A degree in IT or equivalent experience is required, along with a strong background in complex technical support and effective

Qualifications

Degree in an IT-related subject or equivalent experience.
Extensive 2nd and/or 3rd line IT support experience.
Strong knowledge of Microsoft 365, Windows operating systems and telephony.
Excellent communication skills and problem-solving abilities.

Responsibilities

Help deliver key workstreams within the IT roadmap
Provide specialist technical expertise across CDS
Investigate and resolve complex IT issues
Manage technology matters outside external support contracts
Assist with technology project implementation
Create user-friendly documentation and support materials
Act as subject matter expert for IT and digital requirements across CDS
Contribute to service improvement initiatives supporting colleagues and patients
Travel regularly to clinics and sites across the East of England and East Midlands

Skills

Microsoft 365

Windows OS

Telephony solutions

Communication skills

Time management

Problem solving

Tech interest/innovation

Education

IT-related degree

Tools

Microsoft Certifications

ITIL

PRINCE2

Agile methodologies

Job description

Permanent post in the IT team at Community Dental Services CIC, a social enterprise delivering NHS special care and paediatric dental services. The core work is 2nd and 3rd line IT support, delivering roadmap workstreams and acting as the digital subject matter expert across the organisation. Hybrid working is available, but regular travel to clinics across the East of England and East Midlands is essential. Fit depends on an IT-related degree or equivalent experience and a strong background in complex technical support.

What the job involves

Help deliver key workstreams within the IT roadmap
Provide specialist technical expertise across the organisation
Investigate and resolve complex IT issues
Manage technology matters outside external support contracts
Assist with technology project implementation
Create user-friendly documentation and support materials
Act as subject matter expert for IT and digital requirements across CDS
Contribute to service improvement initiatives supporting colleagues and patients
Travel regularly to clinics and sites across the East of England and East Midlands

Qualifications

Degree in an IT-related subject, or an equivalent qualification or relevant experience

Experience

Extensive 2nd and/or 3rd line IT support experience
Experience troubleshooting and resolving complex technical issues

Skills & knowledge

Strong knowledge of Microsoft 365, Windows operating systems and telephony solutions
Excellent communication skills, working with colleagues at all levels including senior leaders
Strong time management, organisational and problem-solving skills
Keen interest in technology, innovation and automation

Other