Senior Technology Support Officer

Community Dental Services CIC; Sharnbrook; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Hybrid/Agile working

27-33 days annual leave

Corporate Pension Scheme

Profit-sharing bonus

CPD support

Employee ownership

Job summary

Community Dental Services CIC in Bedfordshire seeks a Senior Technology Support Officer to join the IT team. The role involves 2nd/3rd line support, resolving complex issues, leading IT projects, and driving automation and improvements.

Based at Colworth Park, Sharnbrook, with hybrid working and travel to clinics across the East of England and East Midlands. Contribute to the IT roadmap and engage with senior stakeholders to enhance digital services.

Qualifications

• Extensive experience providing 2nd/3rd line IT support.
• Excellent communication with colleagues at all levels, including senior leaders.
• Strong time management, organisational and problem-solving skills.

Responsibilities

• Support and develop technology services across the organisation.
• Assist with IT roadmap workstreams and project implementation.
• Create user-friendly documentation and support materials and act as SME for IT.
• Investigate and resolve complex IT issues and manage matters outside external contracts.

Skills

2nd/3rd line IT support

Communication skills

Time management

Education

IT degree or equivalent qualification

Tools

Microsoft 365

Windows operating systems

Telephony solutions

Job description

Main area Dental Grade Band 6 Contract Permanent: Hybrid/Agile working is available Hours Full time - 37.5 hours per week Job ref Senior Technology Support

Employer Community Dental Services CIC Employer type NHS Site Colworth Park or other CDS location Town Bedford Salary £39,959 - £48,117 per annum Salary period Yearly Closing 01/11/2026 23:59

Band 6

Job overview

Full time, Permanent

Hours: 37.5 hours, 5 days per week

Base: C olworth House, Sharnbrook Bedfordshire, MK44 1LZ Or another CDS Base
Hybrid/Agile working is available

Community Dental Services CIC (CDS CIC) is a social enterprise driven by its purpose of improving oral health within our communities. We provide a range of predominantly NHS special care and paediatric dental services across the East of England, East Midlands and North Yorkshire from a variety of community-based settings. .We also deliver oral health improvement programmes and epidemiology surveys. CDS CIC is wholly employee-owned, with the majority of our shareholders being dental care professionals.

We are looking to recruit a Senior Technology Support Officer to join our IT team. This is an exciting opportunity for an experienced 2nd/3rd line support professional who enjoys solving complex technical issues, leading and supporting technology projects, and driving continuous improvement through innovation and automation.

The role is based at our Head Office in Sharnbrook, Bedfordshire, with hybrid working available. Regular travel to our clinics and sites across the East of England and East Midlands is required, therefore the ability to travel is essential.

Main duties of the job

You will play a key role in supporting and developing our technology services across the organisation. You will help deliver key workstreams within the IT roadmap, assist with project implementation, create user-friendly documentation and support materials, and act as a subject matter expert for IT and digital requirements across CDS.

As part of a small, supportive team, you will provide specialist technical expertise, investigate and resolve complex IT issues, and manage technology matters that fall outside our external support contracts. The role offers significant variety and the opportunity to contribute directly to service improvement initiatives that support colleagues and patients.

About You
You will be educated to degree level in an IT-related subject, hold an equivalent qualification, or be able to demonstrate equivalent relevant experience.

You will have:

• Extensive experience providing 2nd and/or 3rd line IT support
• Strong knowledge of Microsoft 365, Windows operating systems and telephony solutions
• Experience troubleshooting and resolving complex technical issues.
• Excellent communication skills and the ability to work effectively with colleagues at all levels, including senior leaders.
• Strong time management, organisational and problem-solving skills. A keen interest in technology, innovation and automation.

Experience of project delivery, ITIL, PRINCE2, Agile methodologies or Microsoft certifications would be advantageous but is not essential.

Working for our organisation

What do we offer?

• 27-33 days annual leave plus bank holidays
• Corporate Pension Scheme
• Paid sick pay
• Opportunity for an annual profit-sharing bonus
• 24/7 access to an Employee Assistance Programme
• Funded mandatory training and support for continuing professional development
• Opportunities for wider professional and career development
• Employee ownership and the opportunity to influence how our organisation is run
• The opportunity to make a positive difference to local communities
• Free parking, on-site restaurant and subsidised gym at Colworth Park

We recognise the positive value of a diverse workforce and welcome applications from all sections of the community. We are committed to creating an inclusive environment where everyone feels supported, valued and able to thrive.

Detailed job description and main responsibilities

For further details on the main duties and responsibilities for the role, please see the attached job description and person specification.

Person specification

• Please see attached job description and person specification
• Please see attached job description and person specification

We recognise the positive value of having a workforce with a variety of lived experiences and that represent the communities we serve. Therefore, we welcome and encourage applications from all members of the community.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.