Senior IT Support & Cloud Services Lead

VIQU IT; Gloucester; On-site; GBP 35,000 - 37,500; Full time

Job summary

VIQU IT is seeking a Senior IT Support Analyst in Bristol to support a Microsoft-first environment with emphasis on cloud, ITIL service delivery, ERP transformation, automation and cyber security.

The role reports to the Head of IT and involves leading 2nd to 3rd line tickets, implementing Defender security measures and supporting Dynamics 365 projects across a 300+ user base. Strong communication and stakeholder management are essential.

Qualifications

• Senior IT support experience with 2nd/3rd line responsibilities.
• Hands-on Microsoft 365 admin, Intune and Windows 11 expertise.
• Exposure to Azure cloud and virtual infrastructure (Hyper-V/VMware).
• Experience with Defender security tools and strong networking basics.

Responsibilities

• Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams and Azure services.
• Provide IT support to 300+ end users.
• Implement and maintain Intune, AD and Entra ID solutions.
• Assist with ongoing IT projects such as Dynamics 365 implementation.
• Conduct security assessments using Defender and maintain disaster recovery systems.

Skills

Microsoft 365 administration

Intune

Windows 11

Azure cloud

Hyper-V

VMware

Microsoft Defender

Networking fundamentals

Automation

AI

Stakeholder management

Communication

Tools

Dynamics 365

Job description

VIQU IT is seeking a Senior IT Support Analyst in Bristol to support a Microsoft-first environment with emphasis on cloud, ITIL service delivery, ERP transformation, automation and cyber security.

The role reports to the Head of IT and involves leading 2nd to 3rd line tickets, implementing Defender security measures and supporting Dynamics 365 projects across a 300+ user base. Strong communication and stakeholder management are essential.