Service Support Analyst

Morson Human Resources Limited; Aylesbury; On-site; GBP 35,000 - 40,000; Full time

Job summary

Morson Human Resources Limited is hiring a Service Support Analyst in Aylesbury with hybrid working. The role provides high-quality 1st and 2nd line IT support across the business, logging, triaging and resolving incidents and service requests.

You’ll support users across Microsoft Azure, AVD, M365, Teams, Exchange Online, OneDrive and SharePoint, plus laptops, desktops, printers and meeting room tech. Strong ITIL knowledge and security awareness are essential.

Qualifications

• Customer-facing IT support experience is required.
• Strong Microsoft Azure and M365 experience is required.
• Excellent communication, troubleshooting and problem-solving skills.
• Good understanding of ITIL, information security and data protection.
• Strong organisation and attention to detail.
• Ability to work independently and effectively under pressure.

Responsibilities

• Log, triage and resolve incidents and service requests.
• Support users across Azure, AVD, M365, Teams, Exchange Online, OneDrive and SharePoint, laptops, desktops, printers and meeting room technology.
• Support user access and joiner/mover/leaver processes.
• Respond to cyber security alerts and maintain hardware/software inventories.
• Work closely with third-party technology providers.

Skills

Customer-facing IT support

Azure

M365

Communication

Troubleshooting

Problem-solving

ITIL

InfoSec

Data protection

Organisation

Attention to detail

Independent work

Under pressure

Job description

Service Support Analyst

Location: Aylesbury – Hybrid working

Salary: £35,000 - £40,000 + 15% Bonus

We’re looking for a Service Support Analyst to provide high-quality 1st and 2nd line IT support across the business.

You’ll be responsible for logging, triaging and resolving incidents and service requests, supporting users across Microsoft Azure, AVD, Microsoft 365, Teams, Exchange Online, OneDrive and SharePoint, as well as laptops, desktops, printers and meeting room technology.

You’ll also support user access and joiner/mover/leaver processes, respond to cyber security alerts, maintain hardware and software inventories, and work closely with third-party technology providers.

We’re looking for someone with:

• Practical experience in a customer-facing IT support environment
• Strong Microsoft Azure and M365 experience
• Excellent communication, troubleshooting and problem-solving skills
• Good understanding of ITIL, information security and data protection
• Strong organisation and attention to detail
• Ability to work independently and effectively under pressure

Microsoft 365 certification, ITIL knowledge and relevant technical qualifications are desirable.