Software Support Analyst

VIQU IT Recruitment; Milton Keynes; On-site; GBP 36,000 - 44,000; Full time

Job summary

VIQU IT Recruitment is hiring a Software Support Analyst in Milton Keynes to provide second line support on their cloud SaaS platform. The ideal candidate will have experience in software support roles with a strong knowledge of SQL and the ability to communicate with various audiences.

This role involves troubleshooting, root cause analysis, and assisting customers with technical issues. The position offers a competitive salary of up to £40,000 per annum plus bonus.

Qualifications

• Previous experience within software or application support focused roles.
• Hands on experience with SQL, ability to write queries and ideally stored procedures.
• The ability to communicate effectively to both technical and non-technical audiences.

Responsibilities

• Provide second line software support to key customers.
• Utilise SQL to support customers, rectify data issues and identify root causes.
• Help to support patching, testing, software updates and cloning.

Skills

SQL

Technical Communication

Troubleshooting

Root Cause Analysis

Continuous Improvement Mindset

Tools

SQL Server

Azure

Job description

VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams.

Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform.

Job duties of the Software Support Analyst

• Provide second line software support to key customers.
• Utilise SQL to support customers, rectify data issues and identify root causes.
• Help to support patching, testing, software updates and cloning.
• Troubleshoot issues with SQL Server and Azure.
• Communicate with key customers within a timely manner.
• Conduct root cause analysis, and document support investigations.

Experience required for the Software Support Analyst

• Previous experience within software or application support focused roles.
• Hands on experience with SQL, ability to write queries and ideally stored procedures (nice to have). Experience with SQL Server and Azure.
• The ability to communicate effectively to both technical and non-technical audiences.
• Continuous improvement mindset, with a focus on learning and development.
• Experience within either a SaaS company, or EdTech would be nice to have.

Software Support Analyst

Milton Keynes

Up to £40,000 per annum plus bonus