IT Service Manager: Lead Multi-Site IT Services

Government Recruitment Service; Leeds; On-site; GBP 44,000 - 48,000; Full time

Job summary

Government Recruitment Service in Leeds is seeking a highly organized, customer-focused IT Service Manager to support the delivery of IT services across multiple locations. You will manage a multi-sourced service support team, ensuring high availability, performance, and client responsiveness.

The role involves bridging technical teams, external suppliers, and internal clients, with deputising for the G7 Regional Service Manager as needed. This is a permanent, full-time position based in Leeds.

Responsibilities

• Assist with the management of a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance
• ensure that the service catalogue and wider IT service operations knowledge library are maintained
• ensure that adequate reporting and service standards are met for your specific service
• ensure that all technical change is communicated and managed, with appropriate governance
• Assist with new onboarding requests, ensuring all client requirements are captured and working with technical teams to deliver these
• Working with the Hubs programme to ensure all aspects of Service Management are captured and handed over in a timely manner prior to go‑live. Ensuring client requirements are captured, setting up necessary access and delivering service introductions to Clients

Job description

Government Recruitment Service in Leeds is seeking a highly organized, customer-focused IT Service Manager to support the delivery of IT services across multiple locations. You will manage a multi-sourced service support team, ensuring high availability, performance, and client responsiveness.

The role involves bridging technical teams, external suppliers, and internal clients, with deputising for the G7 Regional Service Manager as needed. This is a permanent, full-time position based in Leeds.