Director of IT Service Management

FCDO Services; Hanslope; On-site; GBP 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary and generous holiday entitlement

Civil Service Pension

Training and development opportunities

On-site gym, nursery, café and restaurant

Interest-free loans on season tickets and bikes

Job summary

A government agency providing secure infrastructure seeks a Head of Service Management in Hanslope, England. This role demands strong leadership in IT service delivery, focusing on developing and managing an expert team to enhance service standards. The successful candidate will need extensive experience in service management, knowledge of relevant certifications, and an acumen for commercial practices. Benefits include a competitive salary, Civil Service Pension, and excellent development opportunities while promoting a diverse working environment.

Qualifications

• Proven ability to lead service delivery teams and drive improvements.
• Hands-on experience with service management tooling is essential.
• Familiarity with ISO9001 and ISO20000-1 standards.

Responsibilities

• Lead IT Service Managers to ensure efficient service delivery.
• Act as escalation point for business stakeholders.
• Develop relationships with internal stakeholders to enhance service.
• Oversee service operations to maintain high-quality standards.

Skills

ITIL 4 Managing Professional certification

Service delivery experience

Leadership and management skills

Experience with ServiceNow

Knowledge of SLAs/OLAs

Commercial acumen

Project and programme management methodologies

Technical expertise in IT and communications technologies

Tools

ServiceNow

Job description

A government agency providing secure infrastructure seeks a Head of Service Management in Hanslope, England. This role demands strong leadership in IT service delivery, focusing on developing and managing an expert team to enhance service standards. The successful candidate will need extensive experience in service management, knowledge of relevant certifications, and an acumen for commercial practices. Benefits include a competitive salary, Civil Service Pension, and excellent development opportunities while promoting a diverse working environment.