Hybrid IT Support & Infrastructure Engineer

Emplyfy; Harwell; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy in the United Kingdom is seeking an experienced IT Support & Infrastructure Engineer for an established MSP environment. You will work with customers, remotely and on customer sites, to resolve issues, install and maintain IT systems, and manage incidents through the Service Desk.

The ideal candidate has 5+ years in a similar IT engineering role and hands-on knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune, RMM, and networking across Windows and Azure platforms.

Qualifications

• Minimum 5 years in a similar IT engineering role.
• Experience with Cyber Essentials and GDPR security standards is mandatory.
• Proficient in Microsoft 365 services (Email, SharePoint, Teams, OneDrive).
• Experience with Microsoft Intune and RMM solutions.
• Knowledge of network infrastructure (routers, switches, DHCP/DNS, TCP/IP, firewalls).
• Experience with Windows Server 2016/2019/2022 and Group Policy.
• Azure administration and implementation.
• Strong technical troubleshooting and customer-facing skills.

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve technical issues, perform installations and planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets are progressed within SLAs.
• Escalate critical, complex or high-priority issues to Management when appropriate.
• Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
• Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
• Install, configure, test, maintain and repair IT hardware, software and related systems.
• Maintain accurate ticket information and document technical work and outstanding actions.
• Respond to major incidents and priority issues both remotely and at customer locations.

Skills

Cyber Essentials

GDPR security

Microsoft 365

Intune

RMM solutions

Network infrastructure

Windows Server

Azure

Windows OS

Mac OS

Customer-facing communication

Tools

RMM tools

Telephone platforms

Job description

Emplyfy in the United Kingdom is seeking an experienced IT Support & Infrastructure Engineer for an established MSP environment. You will work with customers, remotely and on customer sites, to resolve issues, install and maintain IT systems, and manage incidents through the Service Desk.

The ideal candidate has 5+ years in a similar IT engineering role and hands-on knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune, RMM, and networking across Windows and Azure platforms.